Getting started with an OVHcloud email solution
Find out how to get started with an OVHcloud email solution
Last updated 5th May 2020
Objective
If you have activated an OVHcloud web hosting plan, you can have email addresses, which can be used to send and receive messages from any device.
This guide describes the first steps with an OVHcloud email solution.
Requirements
- An MX plan solution, available with a web hosting plan
- Access to the OVHcloud Control Panel
Instructions
Once the MX Plan solution is created and available, you can manage it from the OVHcloud Control Panel. Depending on its activation date or if it has been migrated recently, you may have the old or new version of the solution. You will need to check this before you proceed any further.
To do this, log in to the OVHcloud Control Panel, and go to the Web Cloud section. Click Emails, and then choose the name of the MX Plan service concerned. Then you can proceed in accordance with the version you are using.
| MX Plan solution legacy version | MX Plan solution new version |
|---|---|
 Find the solution in the "Subscription" box |
 Locate the Server reference in the "Summary" box |
| Continue to Legacy version of the MX Plan solution | Continue to New version of the MX Plan solution |
New version of the MX Plan solution.
Step 1: Log in to your solution’s interface.
You have the new version of the MX Plan solution. This is the display you should get. If not, please ensure you follow the right path by referring to the information above.
Step 2: Create your email addresses.
To configure your email addresses, go to the Email accounts tab. The window that opens will list the email accounts already available, as well as those you can still create. Then click the Add an account button.
In the pop-up window, enter the following information:
| Information | Description |
|---|---|
| Email account | A temporary name is already auto-filled in the text field. You can delete it and enter the name you would like for your email address (e.g. firstname.surname). The email address domain name is already pre-selected in the list. |
| First name | Enter a first name. |
| Last name | Enter a last name. |
| Display name | Enter the name that will be displayed when sending emails from this address. |
| Password | Type in a password, and confirm it. For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. first name, surname and date of birth). We also recommend changing your password regularly. |
Once you have completed the text fields, click Next and then check the information that appears in the summary. If it is all correct, click Confirm . Repeat this step as necessary according to the number of accounts you have.
Step 3: Use your email addresses.
Once you have configured your email addresses, you can start using them straight away. There are two ways you can do this.
1. Use Outlook Web App (OWA) webmail.
Go to the Webmail login page, then enter the email address and password. Then click the Login button.
When you first log in to webmail, you will be prompted to set the interface language, and the time zone you are in. Your inbox will then appear. To find out how to use your email address via OWA webmail, you can refer to our Outlook Web App user guide.
2. Use the device of your choice.
You will need to set up your email address on the device you want to check your email from (e.g. a smartphone or tablet). To do this, you can use our configuration guides:
| Windows | Outlook | Apple | Android | Other |
|---|---|---|---|---|
| Windows 10 Mail | Outlook 2016 | macOS Mail | Android | Gmail online interface |
| iPhone and iPad |
If you simply need the information required to configure your email account, the settings to use are listed below:
- For IMAP configuration (recommended)
| Server type | Server name | Port (with SSL) | Port (without SSL) |
|---|---|---|---|
| Incoming | imap.mail.ovh.ca | 993 | 143 |
| Outgoing | smtp.mail.ovh.ca | 465 | 587 |
- For POP configuration
| Server type | Server name | Port (with SSL) | Port (without SSL) |
|---|---|---|---|
| Incoming | pop.mail.ovh.ca | 995 | 110 |
| Outgoing | smtp.mail.ovh.ca | 465 | 587 |
If you encounter any issues configuring your email address on your device, you can use our configuration guides or get in touch with the publishers of the application you are using, because the change required may be particular to the application.
MX Plan solution legacy version.
Step 1: Log in to your solution’s interface.
If you have the legacy version of the MX Plan solution, this is the display you should see. If not, please ensure you follow the right path by referring to the information above .
Step 2: Create your email addresses.
To create an email address, please go to the Emails tab. The table that opens will contain all of the email addresses created as part of your solution. Then click the Create Email Address button.
In the pop-up window, enter the following information:
| Information | Description |
|---|---|
| User name | Enter the name for your email address (firstname.lastname, for example). The domain name concerned is already entered by default. |
| Account description | Enter a short description that will distinguish this account from any other accounts added in your OVHcloud Control Panel. |
| Account size | Select the size of account you want. This size refers to the space available to your account for storing messages. |
| Password | Type in a password, and confirm it. For security reasons, we recommend not using the the same password twice, and choosing one that does not contain any personal information (e.g. first name, surname and date of birth). We also recommend changing your password regularly. |
Once you have completed the text fields, click Next and then check the information that appears in the summary. If it is all correct, click Confirm . Repeat this step as necessary according to the number of accounts you have.
Step 3: Use your email addresses.
Once you have configured your email addresses, you can start using them straight away. There are two ways you can do this.
1. Use the Roundcube webmail interface.
Go to the Webmail login page, then enter the email address and password. Then click the Login button. Your inbox will appear.
2. Use the device of your choice.
You will need to set up your email address on the device you want to check your email from (e.g. a smartphone or tablet). To do this, you can refer to our configuration guides:
| Windows | Outlook | Apple | Android | Other |
|---|---|---|---|---|
| Windows 10 Mail | Outlook 2016 | macOS Mail | Android | Gmail online interface |
| iPhone and iPad |
If you simply need the information required to configure your email account, the settings to use are listed below:
- For IMAP configuration (recommended)
| Server type | Server name | Port (with SSL) | Port (without SSL) |
|---|---|---|---|
| Incoming | imap.mail.ovh.ca | 993 | 143 |
| Outgoing | smtp.mail.ovh.ca | 465 | 587 |
- For POP configuration
| Server type | Server name | Port (with SSL) | Port (without SSL) |
|---|---|---|---|
| Incoming | pop.mail.ovh.ca | 995 | 110 |
| Outgoing | smtp.mail.ovh.ca | 465 | 587 |
If you encounter any issues configuring your email address on your device, you can use our configuration guides or get in touch with the publishers of the application you are using, because the change required may be particular to the application.
Go further
Join our community of users on https://community.ovh.com/en/.
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