How to cancel your OVHcloud services
Find out how to discontinue your OVHcloud subscriptions
Last updated 22rd March 2022
Objective
You want to cancel one or more OVHcloud services. This guide will show you how to cancel your subscription via the OVHcloud Control Panel.
First of all, read the section "What happens when an OVHcloud service is cancelled?". Then select the concerned product in the section "How do I cancel my subscription?".
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Please tell us more about your personal experience with OVHcloud by filling in the cancellation form. We thank you in advance for your contribution to the improvement of our products.
What happens when an OVHcloud service is cancelled?
When an OVHcloud service is cancelled, it will be interrupted permanently when the current subscription ends (with an exception, however, for domain names). You can cancel your service or stop a cancellation request up to 24 hours before the subscription end date.
If this is an email solution, a server or Web Hosting plan, all of the data concerned will be deleted without any possibility of recovery.
If it is a domain name or a telephone number, it will be recirculated and therefore might be ordered by other customers.
This means that, before any termination, you must be certain that:
- The operation will only affect a service you no longer want to use.
- You have a functional solution to replace it, if necessary.
- You have backed up all of the data concerned, if required.
How do I cancel my subscription?
Termination can only be applied if the following conditions are met:
- You are the "administrative contact" for the service (for more information, see this guide).
- The service is not manually renewed.
- The service is not suspended, particularly because an invoice has not been paid.
Click on the type of product to be cancelled in the following list of main OVHcloud solutions:
Bare Metal Cloud
Dedicated Server
VPS
Managed Bare Metal
NAS-HA Server
Load Balancer
Licences
Hosted Private Cloud
Hosted Private Cloud powered by VMware
Veeam Cloud Connect
Web Cloud
Domain name
Web Hosting
SSL Sectigo Certificate
OVHcloud Web PaaS powered by Platform.sh
CloudDB
Email MX Plan
Email Pro
Hosted Exchange
Private Exchange
Office 365 CSP1
Office 365 CSP2
Sharepoint
Bare Metal Cloud
Dedicated server
To cancel your dedicated server, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
VPS
To cancel your VPS, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Managed Bare Metal
To cancel your Managed Bare Metal solution, follow the instructions in this guide.
HA-NAS server
To cancel your HA-NAS service, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Load Balancer
To cancel your Load Balancer solution, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Licences
To cancel a licence purchased from OVHcloud, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the licence you want to end, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Hosted Private Cloud
Hosted Private Cloud powered by VMware
To cancel your Hosted Private Cloud powered by VMware, follow the instructions in this guide.
Veeam Cloud Connect
To cancel your Veeam Cloud Connect service, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Public Cloud
Each Public Cloud service can be deleted by clicking on the ... button to the right of the service concerned, then on Delete, as in the example below for an instance:
OVHcloud Public Cloud is based on the principle of Pay-as-you-go (more details are available on our information page about the Public Cloud billing method). At the end of the month, you only pay for the effective resource usage time.
You can also view your current resource usage in the OVHcloud Control Panel and receive email alerts when your resource usage is projected to exceed a certain threshold.
Web Cloud
Domain name
Following your cancellation and at the end of your current subscription, your generic domain name (.com, .org, .net, etc.) remains "reserved" to you during the grace period (5 days) and then during the period of "redemption" (35 to 40 additional days), which means that only you will be able to renew it during these periods.
To cancel your domain name, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Web Hosting
To cancel your Web Hosting, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Certificate SSL Sectigo
You cannot cancel Sectigo SSL services before their expiry date, as they are not renewed automatically. You just need to stop renewing them at the next renewal date.
OVHcloud Web PaaS powered by Platform.sh
To cancel your Web PaaS solution, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
CloudDB
To cancel your CloudDB solution, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
Email MX Plan
An MX Plan solution is not subject to a periodic subscription. You cannot cancel your order, but you can delete your service if you wish.
To delete your MX Plan solution, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Delete MX Plan immediately.
Specify the reasons for your deletion request, then click on Confirm.
You will then get an email containing the procedure to close your MX Plan, so you can confirm that you want it deleted immediately.
Deleting a MX Plan will permanently erase all corresponding data. The process of deleting a MX Plan does not entitle you to a refund.
Email Pro
To cancel your Email Pro service, follow the instructions of this guide.
Hosted Exchange
To cancel your Hosted Exchange service, follow the instructions of this guide.
Private Exchange
To cancel your Private Exchange solution, follow the instructions in this guide.
Office 365 CSP1
To cancel your Office 365 CSP1 solution, follow the instructions in this guide.
Office 365 CSP2
To cancel your Office 365 CSP2 solution, follow the instructions in this guide.
Sharepoint
You can either delete an individual account from your Sharepoint platform or cancel the entire Sharepoint platform.
If you would like to cancel the entire platform, we advise you to start by deleting each individual account beforehand.
-
To delete an individual Sharepoint account, log in to your OVHcloud Control Panel in the
Web Cloudsection. Click onMicrosoft,Sharepointand then on your Sharepoint platform.
On theUserstab, click on the...button to the right of the account you want to delete, then onDisable account. Review the information and click onConfirm. -
To cancel your entire SharePoint platform, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on
Products and services.
Then click on the...button to the right of the SharePoint platform you want to cancel, then onCancel. Specify the reasons for your cancellation request, then click onConfirm.
Telecom
SMS
There is no cancellation procedure for SMS offers. An SMS account does not generate a monthly subscription or billing. SMS credits have an unlimited lifetime.
If you would like to delete an SMS account, please create a support request via the OVHcloud Control Panel.
Transversal solutions
SSL Gateway
To cancel your SSL Gateway solution, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then on Products and services.
Next, click on the ... button to the right of the service you want to cancel, then on Cancel.
Specify the reasons for your cancellation request, then click on Confirm.
How do I cancel my subscription cancellation?
You can cancel a cancellation request up to 24 hours before the subscription end date.
To stop a cancellation request, log in to the OVHcloud Control Panel, click on your name in the top right-hand corner, then click on Products and services.
Next, click on the ... button to the right of the service that is the subject of your cancellation request, then click on Stop cancellation of service.
Finally, click on Confirm cancellation.
Go further
Managing renewal for OVHcloud services
Join our community of users on https://community.ovh.com/en/.
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