Managing OVHcloud orders

Find out how to manage your OVHcloud orders

Last updated 6th May 2022

Objective

When you place an order, you can track and interact with it from your OVHcloud Control Panel.

This guide explains how to manage orders via the OVHcloud Control Panel.

Depending on your place of residence and its local legislation, as well as the products concerned, some details may vary from the information provided in this guide, and some information may not apply to your situation. If you need to, please refer to your OVHcloud contracts, which are available in the OVHcloud Control Panel: Click on your name in the top right-hand corner, then Manage services in the context menu and on the Contracts tab.

Requirements

Instructions

Purchase order

The purchase order is created when you place your order. It lists the products ordered, their price and any reductions you may receive.

OVH purchase order

Number Description
1 Purchase order number, creation date and expiration date. If it has expired, you will have to reorder.
2 Your billing details. You must be logged in to view and pay your purchase order.
3 Payment methods saved to your customer account. For more information, please refer to our guide Managing payment methods.
4 Payment methods available. You will only be offered payment methods that are authorised in the account’s country of origin, or those linked to the account type you have registered.

You can view your purchase order at any time in the OVHcloud Control Panel, as explained below.

Access purchase orders via the OVHcloud Control Panel

To access the Order Management Panel, log in to the OVHcloud Control Panel, then, in the Dashboard tab, click View my orders.

Control Panel

A summary of the various orders placed appears as below:

Order summary

On this page, you will see the following information:

  • The date the purchase order was created
  • The order number
  • The order status
  • The purchase order amount, including VAT

The various order statuses are listed below:

Status Definition
Unpaid This status means that the payment has not yet been received for the purchase order. If you do not pay, the order will expire and be cancelled on the date indicated on the purchase order. After this period, if you want to make this purchase, you will simply have to place an order again.
Confirmation Your order is in the process of being verified manually by our internal services (working days only). The validation will be complete once this step is finalised. If the operation cannot be finalised, you will be sent an email request to provide supporting documents.
Being processed Your order is in the process of being delivered — please wait. Depending on the service you have ordered, this step may last a few minutes or a few hours.
Complete You have received your order and your access details have been sent to you by email (if access details are required).

You can also view the purchase order in HTML format by clicking on ... to the right of your order, then View order in HTML format.

Order summary

Track your order

After generating your purchase order, you can track your order from your OVHcloud Control Panel:

  • Click on your Dashboard, then on View my orders and finally on ... next to your order.
  • Select Order tracking. Order tracking can also be displayed by clicking the status of an order in the Status column.

Order tracking

The window below will appear, allowing you to follow it in four steps.

Order tracking

Apply the right of withdrawal

Article 14.1.2 of our General Terms of Service states that "Pursuant to the Consumer Contracts Regulations 2013, the Client enjoys the statutory right of cancellation. Client may exercise this right, without having to justify its reasons nor pay any penalties other than any return fees, within a period of fourteen (14) days from the day after the Order."

The terms and conditions for the right of withdrawal can be found in the remainder of that article.

The right of withdrawal applies only to individuals and applies only to new orders. You cannot therefore argue:

In addition, the right of withdrawal does not apply to unpaid orders, as they are automatically cancelled when the purchase order expires.

Finally, it does not apply to certain services (notably domain names and Sectigo SSL certificates). When you order these products, you are therefore asked to expressly waive your right of withdrawal, in accordance with article L.221-28 of the French Consumer Code.

If the eligibility criteria for the right of withdrawal are met, it can be applied directly from the OVHcloud Control Panel:

  • Click on your Dashboard, then on View my orders and finally on ... next to your order.
  • Select Cancel the order.

Cancelling an order

You can confirm the order cancellation by simply ticking the box saying Yes, I want to cancel that order, then click on Confirm.

Cancellation confirmation

You will be refunded the amount initially paid, minus the days of services consumed on a pro rata basis, within 30 days of the withdrawal request.

Go further

Join our community of users on https://community.ovh.com/en/.


Did you find this guide useful?

Please feel free to give any suggestions in order to improve this documentation.

Whether your feedback is about images, content, or structure, please share it, so that we can improve it together.

Your support requests will not be processed via this form. To do this, please use the "Create a ticket" form.

Thank you. Your feedback has been received.


These guides might also interest you...

OVHcloud Community

Access your community space. Ask questions, search for information, post content, and interact with other OVHcloud Community members.

Discuss with the OVHcloud community

In accordance with the 2006/112/CE Directive, modified on 01/01/2015, prices incl. VAT may vary according to the customer's country of residence
(by default, the prices displayed are inclusive of the UK VAT in force).