Last updated 19th February 2020
Your customer ID is what you will need to use in order to:
- place orders online
- manage all of your services easily via the OVHcloud Control Panel
- specify your customer account when you contact OVHcloud support, so that they can answer your queries
It is usually made up of two letters, followed by numbers. E.g.: xx11111-ovh.
At OVHcloud, it is known as a NIC handle.
Find out how to create your NIC handle, log in to your account, manage your personal details and access to your account.
How to create a NIC handle
If you do not have a NIC handle yet, go to the page for creating an OVHcloud account.
Fill in the online form, and please ensure you use a valid email address.
Please enter an email address that is not linked to your domain name, as well as a backup email address. The backup email address must be different from the primary email address.
Once you have completed the form, you will receive an email confirming that your account has been created. Please make sure that you note down your NIC handle, and above all, store your password in a safe place (e.g. a password manager).
To improve security for your account, we recommend:
- Reading our guide on setting and managing an account password.
- Securing access to your account by setting up two-factor authentication. This guide will explain how to enable it: Securing your OVHcloud account with two-factor authentication.
How to find your NIC handle
You will always be asked to provide your NIC handle when you log in to your account, and when you contact the OVHcloud support team. There are different ways of finding it.
In OVHcloud emails
Your NIC handle is included in the account creation confirmation email, order confirmation emails and renewal emails, as well as account login notifications.
On your bills
Your NIC handle is in the top right-hand corner of all your bills.
In the Control Panel
You can view your NIC handle in the OVHcloud Control Panel by clicking your name in the top right-hand corner.
How to log in to the OVHcloud Control Panel
Go to the OVHcloud login page, and enter your NIC handle and password.
If your login attempts are unsuccessful, you will need to follow the two-factor authentication procedure. This additional layer of security on your account complements your username-password couple, and is managed via a device you own: e.g. a smartphone, tablet, or security key.
If you have not set up two-factor authentication on your account, you may be asked to enter a verification code in order to confirm your identity. The verification code is sent to the primary email address listed on your account.
If you cannot find the email containing this code, please check your spam/junk email folders.
What to do if you have forgotten your password
If you have lost or forgotten your password, please follow this guide detailing the steps to take in order to change it.
What to do if you cannot access your email address
If you have entered a backup email address, you can contact the OVHcloud support team and request for them to set your backup email as your primary email address. Once this action has been completed, please ensure that you enter a new backup email address.
If you have not entered a backup email address, or it is also unavailable, please follow the procedure detailed here. Once this has been processed by our services, we will replace your contact email address if all of the documents provided are valid.
How to manage your personal details
Change your personal details
You can change your account information via the Control Panel. To do this, click on your name in the top right-hand corner of the OVHcloud Control Panel, then
... in the “My profile” section, then
Edit my profile.
Edit your details, then click
It is highly important to keep your details up-to-date and accurate. You will be asked to provide your details when you get in touch with the OVHcloud support team, and there may be instances where you are required to provide proof that your details are accurate (e.g. proof that your address is identical to the address detailed on the account. This may be requested when you follow the email address change procedure).
Change your primary email address
If you would like to change your primary contact email address, you will need to validate it using a code sent to your current primary contact email address. Once you have received the code, click the “I have received my validation code” button.
Next, enter the code into the “Validation code” section, and click “Confirm”.
Exercise your personal data rights
In compliance with the General Data Protection Regulation (GDPR), you can request to exercise the rights associated with personal data concerning you by completing this form.
Delete your NIC handle
You can request for your NIC handle and all of the data associated with it to be deleted by filling in the form for exercising GDPR rights and selecting “Right of deletion”.
To delete your NIC handle, you will need to meet the following conditions:
Your account must no longer contain any services.
Your account must not have any outstanding bills or unpaid orders.
Manage access to your account
Please do not share and/or divulge your account details to anyone else.
However, you may find that you want to delegate third-party access to your OVHcloud services. The third parties could be members of your company (e.g. your company’s webmaster), or independent entities (e.g. an accounting firm).
In this scenario, OVHcloud can enable you to give access to your account while protecting your credentials (password, two-factor authentication).
A user can have read or write access to your account, or all of your services. You can create, manage and delete these users via the OVHcloud Control Panel. To find out more, please refer to our guide on user management.
You can delegate admin or technical or billing management for one or more services on your account to another NIC handle. To find out more, please refer to our guide on contact management.
What to do in the event of identity theft
If you observe any suspicious activity on your account, contact OVHcloud support, and our team can help guide you on the steps you need to take.
Join our community of users on https://community.ovh.com/en/.