Managing users

Find out how to manage users via your OVHcloud account

Last updated 20th May 2020


With OVHcloud, you can create additional users with read or write access to your customer account. This means that you can grant other members of your company access to your OVHcloud services, without having to resort to risky practices like sharing passwords or two-factor authentication details.

User management is different to contact management. At a minimum, a user will have read access to all sections of the OVHcloud Control Panel.

The purpose of contact management is to delegate full management of the administrative, technical and billing aspects of one or more services on your OVHcloud account. For further information on contact management, please refer to this guide.

This guide details the privileges a user can hold, as well as the method for adding and managing users.



Step 1: Learn about the different user privileges

You can choose from three privilege levels for your users.

Privileges Details
None Gives read access to the OVHcloud Control Panel and all of its sections.
User Gives write access to the OVHcloud Control Panel and all of its sections, except for user management.
Administrator Gives write access to the OVHcloud Control Panel and all of its sections, including user management.

User management example

The holder of the account xx11111-ovh has created two users:

  • Jane has the User privilege, so she has write access to all sections of the account, apart from user management.
  • Martin has the None privilege, so he only has read access to all sections of the account.

The holder of the account xx11111-ovh always has administrator access, so they have write privileges across the entire account. They can also add and/or delete existing users.


Step 2: Add a user

Log in to the OVHcloud Control Panel, click your name (1) in the top right-hand corner, then click on your initials (2). Next, click on the User management tab (3), and Add a user (4).


A window will pop up, and you will need to complete the required fields. Click Confirm to create the user.


Field Details
ID Enter the user’s name or their role, for example.
Email Enter the user’s full email address.
Password Set the user password. The user can then change this password once their access has been created.
We also suggest reading our guide on password management to define this password.
Privilege Choose between None/User/Administrator.
Description You can add a user description (such as their role within the company).

The user then gets their own ID made up of your account’s digital ID (which is listed in the “User management” menu) and their username, with the two values separated by a “/”.

Example: 1234-567-89/johnsmith.


The user you have created can then log in to the OVHcloud Control Panel using this ID.

They can also change their password and secure their own access to your account by enabling two-factor authentication (this is only for their access as a user). To find out how to enable two-factor authentication, you can refer to this guide.

Step 3: Manage users

You can disable/enable or remove a user by clicking on the button to the right of the user’s name.


When you edit a user you can update their email address, privileges and description.


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