Configuring a new Windows Server installation

Find out how to enable Remote Desktop and ICMP

Last updated 14th February 2023


After a fresh installation of a Windows Server operating system on a Dedicated Server, remote access and the ICMP (Internet Control Message Protocol) response can sometimes be disabled.

This guide explains how to set up Windows in order to enable ICMP and allow connections via Remote Desktop Protocol.



Step 1: Log in with KVM

To access the KVM console of your Dedicated Server, please follow the KVM guide.

Step 2: Finish the Windows setup

When the KVM session is established, the initial setup screens will be displayed. Here you need to configure your country/region, the Windows language, and your keyboard layout. Once you have done this, click Next.


In the second screen, enter a password for your Administrator account and confirm it, then click Finish.


Windows will apply your settings and then display the Login screen. Click the Send CtrlAltDel button in the top right corner to sign in.


Enter the password you have previously created for your Administrator account and click on the Arrow button.


This completes the initial setup. Once logged in, you need to change the appropriate Windows Firewall settings.

Step 3: Modify Windows Firewall

Open the Administrative Tools of the System and Security control panel and double-click on Windows Firewall with Advanced Security.


Here you can enable the respective ICMP and Remote Desktop rules (right-click on the rule and select Enable rule in the context menu).


Your server should now be responding to requests using these protocols.

To secure your Windows system with firewall rules, refer to our guide "Configuring the firewall on Windows".

Activating Windows boot logs (optional)

Activating Windows boot logs can be helpful for server error diagnostics.

Connect to your server via a Remote Desktop or KVM session. Open the Windows start menu and click on Run.


Enter "msconfig" and click on OK.


In the new window, check the box next to Boot log. Click on OK.


The next time your server boots, the logs will be saved into a .txt file. The file path is C:\Windows\ntbtlog.txt.

To access the contents of this file in rescue mode, please follow the instructions in the rescue mode guide.

Go further

Configuring the firewall on Windows

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