Configuring your Email Pro account on the macOS Mail app

Find out how to configure your Email Pro account on the Mail app, for the following macOS operating systems - El Capitan, Sierra and High Sierra

Last updated 18th March 2020


You can configure Email Pro accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application.

Find out how to configure your Email Pro account on the Mail app, for the following macOS operating systems: El Capitan, Sierra and High Sierra.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend contacting a specialised provider and/or the software publisher for the service if you encounter any difficulties. We will not be able to assist you ourselves. You can find more information in the “Go further” section of this guide.


  • You must have an Email Pro solution.
  • You need to have the Mail app installed on your device.
  • You need to have the required credentials for the email address you would like to configure.

This guide can be used for the following macOS versions: El Capitan, Sierra, High Sierra.


There are two ways of adding your email address to the Mail app:

  • In just a few clicks, via our Apple Devices tool: Click on the following link: and follow the configuration steps.

  • Using the Mail app configuration assistant: Launch the Mail app on your device.

From this point onwards, this guide will only cover configuration using the Mail app.

Step 1: Add the account

In this guide, we will use as the server name: pro? You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.

You can find this information in the OVHcloud Control Panel, in the Web Cloud section, if you select Professional Email in the left-hand column. The server name is displayed in the Connection box in the General Information tab.

Once you have launched the Mail app on your device, you can add an account in two different ways:

  • When you open the app for the first time: A window will appear, asking you to select a service provider for your Mail account. Select Other Mail account, then continue.

  • If you have already added an account: Click Mail at the top of your screen, then Add account. Select Other Mail account, then continue.


Enter your account information:

Information Description
Name Enter the sender name that you wish to be displayed when sending emails from this address.
Email address Enter your full email address.
Password Enter the password for your email address.

Click on the Log in button. A message will appear prompting you to continue, then enter the following information:

Information Description
Account type Leave IMAP selected in the drop-down menu.
Incoming server Enter “pro?”.
Outgoing server Enter “pro?”.

Click again on the Log in button. If all the information you have entered is correct, you will be able to log in to your account straight away.


When you are asked to select the apps you want to use with your account, ensure that Mail is ticked so that the application works correctly with your email address, then click Done.

To check that the account has been correctly configured, you can send a test email.

If you need to enter any settings manually in your account preferences, the technical settings you will need to use with our Email Pro solution are listed below:

Server type Server name SSL Port
Incoming pro? Yes 993
Outgoing pro? Yes 587

Step 2: Use the email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also offers a web application that includes various collaborative features, accessible at You can log in using your email credentials.

Go further

Configuring an email address on the macOS Mail app

Configuring your Exchange account on the macOS Mail app

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