Configuring an Email Pro account on iPhone and iPad
Find out how to configure an Email Pro account on iPhone and iPad, via the Mail app
Last updated 21st May 2021
Objective
You can configure Email Pro accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application.
This guide explains how to configure an Email Pro account on iPhone and iPad, via the Mail app.
OVHcloud provides services which you are responsible for with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.
This guide is designed to assist you in common tasks as much as possible. If you encounter any difficulties performing these actions, please contact a specialised service provider and/or discuss the issue with our community on https://community.ovh.com/en/. OVHcloud cannot provide you with technical support in this regard.
Requirements
- an OVHcloud Email Pro account
- the Mail app installed on your iOS device
- login credentials for the email account to be configured
Instructions
Adding an account
In our example, we use as the hostname: pro?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.
You can find this information in the OVHcloud Control Panel, in the Web Cloud section, if you select Professional Email and then your service in the left-hand column. The server name is displayed in the Connection box in the General Information tab.
On your device’s home screen, go to Settings (cogwheel icon). There are several ways you can add an account, depending on your iOS version:
-
For iOS 7, 8, 9 and 10: Go to
Mail, Contacts, Calendar, thenAdd account. ChooseOther, thenAdd Mail Account. Then proceed to step 5 of the table below. -
For iOS 11: Go to
Accounts and passwords, thenAdd account. ChooseOther, thenAdd Mail Account. Then proceed to step 5 of the table below. -
For current versions: follow the instructions in the table below.
 |
1. In Settings, go to Mail. 2. Tap Accounts.3. Tap Add Account.4. Choose Other at the bottom. |
5. Tap Add Mail Account.6. Enter your name, email address, password and account description. 7. Press Next. |
 |
 |
8. Select IMAP (recommended) or POP.In the INCOMING MAIL SERVER and OUTGOING MAIL SERVER sections, despite the word optional, enter: - the host name pro?.mail.ovh.net (replace ? by your Email Pro server number) - your full email address as username - your email password |
At the end of the configuration process, ensure that you leave Mail activated, so that the application can use this account, then click Save.
To check that the account has been correctly configured, you can send a test email.
If you need to enter any settings manually in your account preferences, the technical settings you will need to use with our Email Pro solution are listed below:
| Server type | Server name | SSL | Port |
|---|---|---|---|
| Incoming | pro?.mail.ovh.net | Yes | 993 |
| Outgoing | pro?.mail.ovh.net | Yes | 587 |
Using your email address
Once you have configured your email address, you can start using it! You can now send and receive emails.
OVHcloud also offers a web application that includes collaborative features, accessible via https://www.ovh.co.uk/mail/. You can log in using your email credentials.
If you experience any difficulties receiving or sending emails, please read our FAQ about OVHcloud email services.
Go further
Configuring a Web Hosting email address on iPhone and iPad
Configuring an Exchange account on iPhone and iPad
Join our community of users on https://community.ovh.com/en/.
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