Configuring your Email Pro account in the Mail application for Windows 10

Find out how to configure an Email Pro account on the Mail application for Windows 10

Last updated 18th March 2020


You can configure Email Pro accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application.

Find out how to configure an Email Pro account in the Mail application for Windows 10.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend contacting a specialised provider and/or the software publisher for the service if you encounter any difficulties. We will not be able to assist you ourselves. You can find more information in the “Go further” section of this guide.


  • You must have an Email Pro account.
  • You need to have the Mail application installed on your device.
  • You need to have the required credentials for the email address you would like to configure.


Step 1: Add the account

In this guide, we will use as the server name: "pro?". You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.

You can find this information in the OVHcloud Control Panel, in the Web Cloud section, if you select Professional Email. The server name is displayed in the Connection box in the General Information tab.

Once you have launched Mail on your device, you can add an account in two different ways:

  • When you open the app for the first time: A window will appear, asking you to Add an account.

  • If an account has already been set up: Click on Accounts in the menu bar to the left of the application, then on Add account in the menu that pops up on the right.


In the window that appears, click on Advanced settings, then select Internet email as the account type.

Enter the information requested:

Information Description
Mail address Enter your full email address.
Username Enter your full email address.
Password Enter the password for your email address.
User name Enter a name that will distinguish this account from any other accounts added in your Mail application.
Send your messages using this name Enter the sender name that you wish to be displayed when sending emails from this address.
Incoming email server Enter “pro?”.
Account type We recommend using IMAP4. You can however also select POP (in which emails are stored locally on your Mail app) in the drop-down menu.
Outgoing email server Enter “pro?”.

Make sure that the checkboxes are ticked for the following options:

  • Outgoing server requires authentication
  • Use the same user name and password for sending mail
  • Require SSL for incoming email
  • Require SSL for outgoing mail

Once you have entered this information, click Sign in. If the information is correct, Outlook will successfully connect to the account.

To check that the account has been configured correctly, you can send a test email.


If you need to enter any settings manually in your account preferences, the technical settings you will need to use with our Email Pro solution are listed below:

Server type Server name SSL Port
Incoming pro? Yes 993
Outgoing pro? Yes 587

Step 2: Use the email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also offers a web application that includes various collaborative features, accessible at You can log in using your email credentials.

Go further

Configuring an email address included in an MX Plan package or web hosting plan in the Mail application for Windows 10

Configuring your Exchange account in the Mail app for Windows 10

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