Last updated 18th March 2020
Objective
You can configure Email Pro accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application.
Find out how to configure an Email Pro account in the Mail application for Windows 10.
OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.
This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend contacting a specialised provider and/or the software publisher for the service if you encounter any difficulties. We will not be able to assist you ourselves. You can find more information in the “Go further” section of this guide.
Requirements
- You must have an Email Pro account.
- You need to have the Mail application installed on your device.
- You need to have the required credentials for the email address you would like to configure.
Instructions
Step 1: Add the account
In this guide, we will use as the server name: proX.mail.ovh.net. You will need to replace the "X" with the actual number indicating the appropriate server for your Email Pro service.
You can find this information in the OVHcloud Control Panel, in the Web section, if you select Professional Email in the left-hand column. The server name is displayed in the Connection box in the General Information tab.
Once you have launched Mail on your device, you can add an account in two different ways:
-
When you open the app for the first time: A window will appear, asking you to
Add an account. -
If an account has already been set up: Click on
Accountsin the menu bar to the left of the application, then onAdd accountin the menu that pops up on the right.
In the window that appears, click on Advanced settings, then select Internet email as the account type.
Enter the information requested:
| Information | Description |
|---|---|
| Mail address | Enter your full email address. |
| Username | Enter your full email address. |
| Password | Enter the password for your email address. |
| User name | Enter a name that will distinguish this account from any other accounts added in your Mail application. |
| Send your messages using this name | Enter the sender name that you wish to be displayed when sending emails from this address. |
| Incoming email server | Enter “proX.mail.ovh.net:993”. |
| Account type | We recommend using IMAP4. You can however also select POP (in which emails are stored locally on your Mail app) in the drop-down menu. |
| Outgoing email server | Enter “proX.mail.ovh.net:587”. |
Make sure that the checkboxes are ticked for the following options:
- Outgoing server requires authentication
- Use the same user name and password for sending mail
- Require SSL for incoming email
- Require SSL for outgoing mail
Once you have entered this information, click Sign in. If the information is correct, Outlook will successfully connect to the account.
To check that the account has been configured correctly, you can send a test email.
If you need to enter any settings manually in your account preferences, the technical settings you will need to use with our Email Pro solution are listed below:
| Server type | Server name | SSL | Port |
|---|---|---|---|
| Incoming | proX.mail.ovh.net | Yes | 993 |
| Outgoing | proX.mail.ovh.net | Yes | 587 |
Step 2: Use the email address
Once you have configured your email address, you can start using it! You can now send and receive emails.
OVHcloud also offers a web application that includes various collaborative features, accessible at https://www.ovh.co.uk/mail/. You can log in using your email credentials.
Go further
Configuring your Exchange account in the Mail app for Windows 10
Join our community of users on https://community.ovh.com/en/.