Changing the password of an email account

Find out how to change the password for an OVHcloud email account

Last updated 3rd January 2023

Objective

You can access your OVHcloud email accounts using the password associated with them. There are 2 ways you can modify it, depending on your email plan:

  • From Webmail
  • Via the OVHcloud Control Panel

This guide explains how to change the password for an OVHcloud email account.

Requirements

When you change the password for your email account, you will also need to apply this change to all email clients that access this account. You can find the configuration guides for your email software on the guide homepage of your email offer:

Instructions

Changing the password via the Control Panel

For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.

If you do not know which type of MX Plan solution you have, please read the section Identify your MX Plan solution.
Click Emails, then choose the name of the MX Plan service concerned. Go to the Emails tab. The window that appears will display all email accounts.
Click the button, then click Change password.

email

If you do not know which type of MX Plan solution you have, please read the section Identify your MX Plan solution.
Click Emails, then choose the name of the MX Plan service concerned. Go to the Emails tab. The window that appears will display all email accounts.
Click the button, then click Edit.

email

Click Email Pro, then choose the name of the service concerned. Go to the Email accounts tab. The window that appears will display all email accounts.
Click the button, then click Edit.

email

Click Microsoft, then Exchange and choose the name of the service concerned. Go to the Email accounts tab. The window that appears will display all email accounts.
Click the button, then click Edit.

email

Changing the password via webmail

Changing your password via webmail is available for OVHcloud email offers using OWA (Outlook Web Application):

  • MX Plan email (new version)
  • Email Pro
  • Exchange

The email solution MX Plan legacy uses Roundcube webmail. You can only change your password via the OVHcloud Control Panel.

Go to the webmail page. Enter your full email address and password, then click the Login button.

email

Click the button at the top, then click Options.

email

On the left-hand side of the new page that opens, expand the "General" tab in the tree-view, then click My account. Next, click Change password.

email

In the new window that opens, enter your current password first. Then enter your new password, and reenter it to confirm. Click the Save button to save the new password.

You will need to enter the new password in all email clients that access this account.

email

Identifying your MX Plan solution

In the table below, you will find the information you need to identify your MX Plan solution.

MX Plan legacy version MX Plan new version
email
The solution appears in the Subscription box on the right. The legacy solution does not have a server reference.
email
The new solution has a Server model in the Summary box on the left.

Go further

Getting started with the MX Plan solution

Getting started with the Email Pro solution

Getting started with the Hosted Exchange solution

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users on https://community.ovh.com/en/.


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