Changing the password of an email account
Find out how to change the password for an OVHcloud email account
Last updated 3rd January 2023
Objective
You can access your OVHcloud email accounts using the password associated with them. There are 2 ways you can modify it, depending on your email plan:
- From Webmail
- Via the OVHcloud Control Panel
This guide explains how to change the password for an OVHcloud email account.
Requirements
- A preconfigured OVHcloud email solution, such as Hosted Exchange, Email Pro) or MX Plan (available with a web hosting plan, a free Start 10M hosting plan, or ordered separately)
- Access to the OVHcloud Control Panel or access to the email account via webmail, depending on the method used
When you change the password for your email account, you will also need to apply this change to all email clients that access this account. You can find the configuration guides for your email software on the guide homepage of your email offer:
Instructions
Changing the password via the Control Panel
For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.
If you do not know which type of MX Plan solution you have, please read the section Identify your MX Plan solution.
Click Emails, then choose the name of the MX Plan service concerned. Go to the Emails tab. The window that appears will display all email accounts.
Click the button, then click Change password.
If you do not know which type of MX Plan solution you have, please read the section Identify your MX Plan solution.
Click Emails, then choose the name of the MX Plan service concerned. Go to the Emails tab. The window that appears will display all email accounts.
Click the button, then click Edit.
Click Email Pro, then choose the name of the service concerned. Go to the Email accounts tab. The window that appears will display all email accounts.
Click the button, then click Edit.
Click Microsoft, then Exchange and choose the name of the service concerned. Go to the Email accounts tab. The window that appears will display all email accounts.
Click the button, then click Edit.
Changing the password via webmail
Changing your password via webmail is available for OVHcloud email offers using OWA (Outlook Web Application):
- MX Plan email (new version)
- Email Pro
- Exchange
The email solution MX Plan legacy uses Roundcube webmail. You can only change your password via the OVHcloud Control Panel.
Go to the webmail page. Enter your full email address and password, then click the Login button.
Click the button at the top, then click Options.
On the left-hand side of the new page that opens, expand the "General" tab in the tree-view, then click My account. Next, click Change password.
In the new window that opens, enter your current password first. Then enter your new password, and reenter it to confirm. Click the Save button to save the new password.
You will need to enter the new password in all email clients that access this account.
Identifying your MX Plan solution
In the table below, you will find the information you need to identify your MX Plan solution.
| MX Plan legacy version | MX Plan new version |
|---|---|
 The solution appears in the Subscription box on the right. The legacy solution does not have a server reference. |
 The new solution has a Server model in the Summary box on the left. |
Go further
Getting started with the MX Plan solution
Getting started with the Email Pro solution
Getting started with the Hosted Exchange solution
If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.
Join our community of users on https://community.ovh.com/en/.
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