Resolving the most common 1-click module errors

Last updated 8th October 2021

Objective

Creating a 1-click module in automatic or advanced mode can produce various issues.

This guide explains how to diagnose the most common cases of errors when creating 1-click modules.

Requirements

• A compatible OVHcloud Web Hosting plan
• Access to the OVHcloud Control Panel
• Using the 1-click module feature to create a new website

Instructions

"An error has occurred loading the information. (You need at least one free database)"

This message might appear when you try to auto-create a new module. Each 1-click module needs one database to function and the error occurs when the hosting currently has no unused database available. The following solutions might be considered:

Solution 1: change your hosting plan

In the OVHcloud Control Panel, click on Web Cloud, then Hosting plans. Select the plan concerned, then click Upgrade in the Plan section.

With the Professional and Performance offers, you can create up to three additional 1-click modules. Performance hosting plans also allow you to enable a CloudDB for free.

Solution 2: delete an unused database

To delete a database in the OVHcloud Control Panel, click on Web Cloud, then Hosting plans, then on the Databases tab. Make sure to delete the correct database via the ... button.

Solution 3: order new databases

In the OVHcloud Control Panel, click on Web Cloud, then Hosting plans. Switch to the Databases tab and click Actions.

Solution 4: install your module on a database you already use

To install your module on an existing database, you will need to use the advanced mode.

To find your database login details, please check this guide.

"The installation directory is not empty"

After creating your module, you receive an email stating that your module’s creation failed for the installation directory is not empty.

This message means that the Root folder of your FTP web hosting space that your domain is linked to contains at least one file or folder.

To link your domain to another directory, click on Modify domain in the Multisite tab, then enter the name of a new Root folder. (An empty directory will be created automatically on your web hosting.)

You can also log in to your hosting plan via FTP then delete or move the folder content after backing it up.

"An error has occurred loading the information. (There is not enough space on your hosting (you need at least xxx MB))"

This message indicates that the storage space of your hosting has too much data. You must delete or move one before you can install a new 1-click module.

In this situation, log in via FTP to your hosting plan, back up locally your data, then delete the files that are not necessary for your website to work properly.

"Unable to connect to database"

After launching your module installation in advanced mode, you receive an email stating that your module cannot connect to the specified database.

First check your database credentials.

Then delete your module via the 1-click modules tab.

Then try installing a new module.

"You have insufficient rights on this database."

Your database can no longer be modified because the amount of data in your database exceeds the limit. This message appears when installing a module in advanced mode.

In this situation, install your module via simple mode or choose another database when installing it in advanced mode. If required, order an additional database service.

If you don't have any other databases and you don't want to order an additional database, import a copy of your database then delete any unnecessary data.

"Can't connect to database 'xxxxxxxx' at 'xxxxxx-xxx.eu.clouddb.ovh.net'. The error is: Access denied for user 'xxxx'@'xxxxxx' (using password: YES)"

You have launched the installation of a 1-click module in advanced mode on a database located on a CloudDB server. You received this error message by email. This means that the user logged in during the installation does not have sufficient rights to the database, or that the credentials entered are incorrect.

In this situation, first modify the user rights concerned, so that they have Administrator or Read/write rights on the database.

You can also verify your login details by connecting directly to your database server. Then run the module installation again.

"Can't connect to database 'xxxxxxxx' at 'xxxxxxxx.mysql.db'. The error is: Unknown MySQL server host 'xxxxxxxx.mysql.db'"

You have launched the installation of a 1-click module in advanced mode on a database located on a CloudDB server. You received this error message by email. This means that the database server name you specified is incorrect.

Click on the Web Cloud section of your OVHcloud Control Panel then on the Databases tab on the left-hand side of your screen.

Then click on the solution concerned: The name of the server to be used is indicated under Host name in the SQL section of Login information.

Your domain name is not offered when you create the module

Click on the Multisite tab and perform the following checks:

Scenario	What to do
The domain or subdomain linked to the website you want to create does not appear in the Multisite section.	Add your domain by following this guide.
The domain name has been deleted from the Multisite without any action on your side.	If your domain or its DNS zone is not managed from your OVHcloud Control Panel, follow this guide to add your domain name to the Multisite.

Your module appears under a web address such as "xxxxx.cluster0xx.hosting.ovh.net"

Back up the actual 1-click module and its Database, if necessary. Then, delete your module, then its database and create a new module on the correct Domain name.

Your old website is still displayed

This can have several causes:

• You have recently changed your DNS zone or DNS servers, or you have transferred your domain name. Wait until these operations are completed (48 hours for changes on your DNS servers). Restart your devices regularly (PC, smartphone, internet connection, etc.) and refresh your web browser’s cache.

• Your domain name is still linked to your old hosting plan. In this case, edit your DNS Zone or DNS servers, or contact your old hosting provider to do so.

Go further

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please check our support offers.

Join our community of users on https://community.ovh.com/en/.

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