What to do if you get a "Your connection is not private" error?

How to react to a security error message on your website

Last updated 8th July 2021

Objective

Several error messages may appear if your website is inaccessible. The examples below indicate that your Web Hosting plan does not contain any SSL certificate (if your website does not display one of the anomalies described in this guide, please refer to the "Go further" section):

Browser Error message concerned
Chrome:
"Your connection is not private"
notsecured_chrome
Firefox:
"Warning: Potential Security Risk Ahead"
notsecured_firefox
Edge:
"Your connection isn't private"
notsecured_edge
Safari:
"This Connection is Not Private"
notsecured_safari

Find out how to solve SSL-related error messages on your website.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend that you contact a specialist service provider and/or discuss the issue with our community on if you have difficulties or doubts. You can find more information in the Go further section of this guide.

Requirements

Instructions

To solve this issue, you will need to:

  1. determine the hosting plan to which your domain name is linked, in order to intervene on the correct server;
  2. create, activate or renew a SSL certificate for your domain name on the concerned hosting plan.

Step 1: check the hosting plan attached to your domain name

Check the hosting IP address

The error messages mentioned above do not necessarily mean that your website is hosted on one of our Web Cloud offers. For this reason, you will need to check the IP address of the server your domain name is attached to.

To find the IP address of your OVHcloud hosting plan, click on Web Cloud in the top of your OVHcloud Control Panel, then on Hosting plans.

In the General information tab, note the IPv4 and/or IPv6 address of your web hosting.

hosting-general-informations

Check the IP address in the DNS zone

You now need to check that the IP address listed in the DNS zone corresponds to the one of your OVHcloud Web Hosting plan.

Click on Domain names of your OVHcloud Control Panel and select your website’s domain name.

Select the DNS zone tab and note the target of the A record for your domain name:

zone-dns-ip

Perform the necessary actions

Scenario What to do
The IP address listed in the DNS Zone corresponds to your Web Hosting plan’s IP address. Proceed to Step 2.
The IP address listed in the zone does not concern any of the Web Hosting plans within your OVHcloud account, but appears in the list of our Web Cloud servers. Check that you do not have a hosting plan with this IP address within one of your other OVHcloud customer accounts, if you have several of them. Contact your webmaster or the OVHcloud partners for further information.
The IP address entered in the zone is not your hosting plan’s one, nor does it appear on the list of our Web Cloud servers. Contact your webmaster or the OVHcloud partners for further information.
In the DNS Zone tab, a warning indicates that your domain name uses other DNS servers. These appear as "ns ? .ovh.net" or "dns ? .ovh.net" (replace the "?" with the relevant DNS server number):

warning_other_ovh_dns_srv
You must modify your domain's DNS servers to match the NS records of the DNS zone. To perform this operation, follow the instructions of this guide.
In the DNS Zone tab, a message indicates that your domain uses other DNS servers and these do not appear as "ns ? .ovh.net" or "dns ?.ovh.net" :

warning_external_dns_srv
Contact your webmaster or the OVHcloud partners for further information.
Your domain name does not appear in the Domain names section of your OVHcloud Control Panel.

Or your domain's DNS Zone tab appears as follows:

dns
It means that your domain name is not managed from your OVHcloud Control Panel.

Check if it is managed from one of your other OVHcloud customer accounts, if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our WHOIS tool.

If necessary, contact your webmaster or the OVHcloud partners about this.

Step 2: check your Web Hosting plan’s SSL certificate

In the General information tab of the concerned hosting plan within your OVHcloud Control Panel, check the SSL certificate section:

ssl-certificate-in-general-tab

Scenario 1: your Web Hosting plan does not contain any SSL certificate

Activate an SSL certificate on your Web Hosting plan by following the instructions in this guide.

Scenario 2: the SSL certificate on your Web Hosting plan does not work

If you have generated a Let's Encrypt SSL certificate, click on the Multisite tab and follow the instructions of this guide to activate and/or regenerate the SSL option.

If you ordered a SSL certificate of our partner SECTIGO, check if you have received an email offering to renew it.
If necessary, contact the SECTIGO support team for more information.

If you have imported a SSL certificate from another provider, contact the appropriate support team.

To check all the emails sent by OVHcloud teams, click on the top right-hand corner of your OVHcloud Control Panel, then on Service emails:

right-menu-email-button

Go further

Managing SSL certificates on a Web Hosting plan

Activating HTTPS on your website with an SSL certificate

Resolving a “Site not installed” error

Fixing the 500 Internal Server Error

Resolving the most common 1-click module errors

For specialised services (SEO, development, etc.), contact the OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please refer to our support offers.

Join our community of users on https://community.ovh.com/en/.


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