OVH Guides

Configuring your Exchange account in Thunderbird for Windows

Find out how to add an Exchange account on Thunderbird

Last updated 05th March 2020


You can configure Exchange accounts on email clients, if they are compatible. Thunderbird is not compatible with the Exchange MAPI protocol, but you can configure it in POP or IMAP. In our example, a Hosted Exchange account is configured in IMAP.

Find out how to configure an Exchange account on Thunderbird email software for Windows.

OVHcloud provides services which you are responsible for with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

We have provided you with this guide in order to help you with common tasks. Nevertheless, we recommend contacting a specialist provider and/or contacting the software publisher if you encounter any difficulties. We will not be able to assist you ourselves. You can find more information in the Go further section of this guide.


  • an Exchange solution
  • the Thunderbird application installed on your device
  • the required credentials for the email address you would like to configure


Step 1: Add the account on Thunderbird.

Open the Thunderbird application installed on your desktop.

You will need to add a new account via the menu below. Select Email to continue.


Step 2: Create the account.

Fill in the required fields.

  • Your surname and first name: Enter the display name you want.
  • Email address: Enter your full email address.
  • Password: The password set in the OVHcloud Control Panel for the Exchange account.
  • Remember password: You will need to tick this option.

Click Manual configuration to follow the installation steps.


Step 3: Manual configuration.

In our example, we use the server comment: e.g.

You can find your server in the OVHcloud Control Panel, in the Web section, then Microsoft in the left-hand column. Select Exchange, then your platform. The server is visible in the Connection box in the General Information tab.

Once you have clicked Manual configuration, check that the following elements have been correctly entered.

  • Incoming server: IMAP
  • Server host name: Enter the details for the server your Exchange service is hosted on.
  • Port: 993
  • Encryption method: SSL
  • Authentication: Normal password
  • Outgoing server: SMTP
  • Server host name: Enter the details for the server your Exchange service is hosted on.
  • Port: 587
  • Encryption method: STARTTLS
  • Authentication: Normal password
  • ID: Enter your full email address.

For Private Exchange accounts, the server you need to enter will be the one chosen when you placed your order.

If the Normal password authentication does not work, you can also enter NTLM.

Click Done to finish the setup.


Step 4: The process is complete.

Your Exchange account is now correctly configured in IMAP, so you can start sending and receiving emails.

OVHcloud also offers a webmail application. You can log in using your email credentials.

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