Shared responsibilities between OVHcloud and the customer
Last updated September 28th, 2021
Public Cloud Databases allow you to focus on building and deploying cloud applications while OVHcloud takes care of the database infrastructure and maintenance in operational conditions.
The RACI below details shared responsibilities between OVHcloud and the customer for Public Cloud Databases services.
This shared model can help relieve the customer’s operational burden.
RACI definition
Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process
For your information, a Service is considered a Public Cloud Databases service such as a MySQL, PostgreSQL, MongoDB, Redis, Kafka, Cassandra, or M3 cluster.
1. Before subscription
1.1. Specify service as needed
Activity
Customer
OVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentation
RA
I
Choose service location
RA
I
Size services as needed
RA
I
Choose options as needed
RA
I
2. Service availability
2.1. Install service
Activity
Customer
OVHcloud
Produce, route, deliver and maintain physical machines, virtual machines and hosting buildings
RA
Buy and hold licences and usage rights for software provided by OVHcloud
RA
Buy and hold licences and usage rights for backup solutions provided by OVHcloud
RA
2.2. Reversibility model
Activity
Customer
OVHcloud
Offer standard solutions and protocols for importing and exporting data
I
RA
3. Service usage
3.1. Operations
3.1.1. Daily operations
Activity
Customer
OVHcloud
Use all virtual machines (nodes) deployed in the IaaS
RA
Decide to add/delete resources to the existing service
RA
I
Add/delete resources to the existing service
I
RA
3.1.2. Access management
Activity
Customer
OVHcloud
Manage access and security policy for Service users
RA
I
Managing OVHcloud teams’ physical access to infrastructures
RA
Managing OVHcloud teams’ logical access to infrastructures
I
RA
Managing access to the OVHcloud Control Panel
RA
I
Manage access to management interfaces specific to the Service (command line, API, etc.)
RA
I
3.1.3. Monitoring
Activity
Customer
OVHcloud
Monitor the proper functioning of physical devices (utilities) in support of the Platform as a Service
RA
Monitor the proper functioning of virtual devices (utilities) in support of Platform as a Service
I
RA
Monitor physical and virtual resource performance
I
RA
Monitor service performance
RA
I
Process and pay for alarms from managed devices in the Public Cloud Databases infrastructure
I
RA
Maintain logs generated by Public Cloud Databases services
RA
RA
Keep logs of the Service hosted on Public Cloud Databases
RA
3.1.4. Storage
Activity
Customer
OVHcloud
Managing content hosted on Public Cloud Databases services
RA
I
Ensuring data continuity and sustainability
RA
Perform storage and backup device maintenance
RA
Create, modify, control, restore, delete internal backup jobs
I
RA
3.1.5. Connectivity
Activity
Customer
OVHcloud
Operate automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks)
I
RA
Manage IP addressing plan
RA
3.1.6. Management
Activity
Customer
OVHcloud
Ensuring the security of management infrastructures (API, Control Panel)
I
RA
Ensure the security of the operating systems and software installed on the services
I
RA
Managing the physical security of equipment and infrastructures hosted at OVHcloud
I
RA
Maintain Public Cloud Databases services and their extensions
C
RA
3.1.7. Business continuity
Activity
Customer
OVHcloud
Manage automatic management systems for the infrastructure provided
I
RA
Maintain a business continuity and disaster recovery plan for hosted services
RA
I
3.2. Event management
3.2.1. Incidents
Activity
Customer
OVHcloud
Intervening with Public Cloud Databases managed elements
RA
3.2.2. Changes
Activity
Customer
OVHcloud
Comply with the Public Cloud Enterprise Lifecycle Policy
RA
Deploy patches, update software and information systems hosted in Public Cloud Databases
CI
RA
Confirm the customer's request to change the hardware or software for the Database service
A
R
Deploy patches, update and configure the information system using Public Cloud Databases
RA
Perform preventive interventions on managed elements of the Public Cloud Databases
I
AR
4. Reverting
4.1. Reversibility model
Activity
Customer
OVHcloud
Schedule reversibility operations
RA
I
Choose fallback infrastructures
RA
4.2. Data recovery
Activity
Customer
OVHcloud
Manage reversibility operations
RA
I
Migrate/transfer data
RA
5. End of service
5.1. Destroying configurations
Activity
Customer
OVHcloud
Delete Public Cloud project services
RA
I
Go further
Visit our dedicated Discord channel: https://discord.gg/ovhcloud. Ask questions, provide feedback and interact directly with the team that builds our databases services.