Last updated 5th May 2021

Objective

This document is the reversibility policy for the Web Hosting product for the domain name activity.

This policy aims at implementing the global reversibility principles and requirements of SWIPO IaaS Code of Conduct for Cloud Providers.

Features map

Web Hosting features are divided into three categories:

  • The core features for which we guarantee the ability to migrate
  • The OVHcloud implementation, whose migration will require adaptations to a new environment.
  • Specific functionalities, whose migration as such is impossible to guarantee as they are tied to OVHcloud environment or specific developments.

Core features

Feature Description Available formats Migration model Available documentation
Register and manage Domain names Reservation and registration of domain names with domain name registrars.

DNS setting of domain names.
N/A Inbound migration: Transfer request to original registrar and then manage via OVHcloud Control Panel

Outbound migration: Fully managed transfer request in OVHcloud Control Panel.
Inbound migration: Transferring a domain name to OVHcloud

Transferring a .co.uk domain name to OVHcloud

Outbound migration: Transferring a domain name to another registrar

Transferring a .co.uk domain name to another registrar
Web hosting - Providing HTTP Servers Provision of a web front-end server and code execution environment PHP: 7.3 / 7.2 / 7.1 / 7.0 / 5.6

Node.js: 8 / 10 / 11
Inbound migration: Order a new OVHcloud hosting.

Outbound migration: Order a new hosting from the new provider. Replicate the runtime environment configuration from the Control Panel or .ovhconfig file.
Inbound migration:
Getting started with a web hosting - Define your project

Getting started with Cloud Web - Define your project

Configuring the .ovhconfig file of your web hosting plan

Outbound migration: Configuring the .ovhconfig file of your web hosting plan

Configuring PHP from your customer account

Note: these documents allow you to retrieve relevant information about the .ovhconfig file and the PHP version.
Web hosting - Providing file servers. Provision of a file server to host the component files of the website (pages, scripts, resources...) Every format - clients may upload any file on the server. Inbound migration: FTP connection to the file server and import.

Outbound migration: FTP connection and file recovery.
Inbound migration: Migrating your website to OVHcloud

Outbound migration: Export a website - retrieve files from your FTP storage space
Web hosting - providing databases Provision of databases that can be connected to the website Shared SQL offers:

MySQL 5.6

Private SQL offers:

MySQL 5.6 / 5.7

MariaDB 10.1

PostgreSQL 9.4 / 9.5 / 9.6 / 10
Inbound migration: Create a new database, then import the data by one of the available methods (backup restore, phpMyAdmin interface, script, SSH connection)

Outbound migration: Export data by one of the available methods (backup export, phpMyAdmin interface, script, SSH connection)
Inbound migration: Importing a backup into a Web Hosting plan database

Private SQL - Importing a database

Outbound migration: Retrieving the backup of a Web Hosting plan’s database

OVHcloud implementation

Feature Description Available formats Migration model Available documentation
1-click modules Automated installation of CMS (Wordpress, Prestashop, Joomla!, Drupal) N/A Inbound migration: Not applicable

Outbound migration: Once the module is installed, follow the standard website migration procedure (including database migration)
Outbound migration: See "Web Hosting" above.
Automatic Backups Automated website and database backups N/A, restore a backup to export its content Inbound migration: Backups are automatically enabled.

Outbound migration: Enable a backup plan with the new provider after the site is migrated.

It is not possible to export a backup as such: backups are internal and are not presented as a file or archive. To import the contents of a file server and database, restore the backup and then export the website as shown above.
Inbound migration: See "Web Hosting" above.

Outbound migration: See "Web Hosting" above.
Logging Retention and browsing of the website logs. Analysis and graphic representation of these logs with the Urchin WebAnalytics application. Plain text with standard apache log format Inbound migration: Not applicable - logs from previous infrastructure are unlikely to be relevant to another.

Outbound migration: Download log files from the OVHcloud Control Panel
Inbound migration: N/A

Outbound migration: Exporting a website - retrieving the logs
Job scheduling Performing periodic automated tasks (cron) N/A Inbound migration: Scripts are not imported as is. Retrieve old scripts, or their business logic, and reimplement them on OVHcloud hosting through the OVHcloud Control Panel.

Outbound migration: Scripts are not exported as is. Retrieve the business logic of the scripts in the OVHcloud Control Panel and reimplement them in the target environment.
Inbound and outbound migration: Using automated tasks on a Web Hosting plan

Specific functionalities

Feature Description Available formats Migration model Available documentation
Web application Firewall HTTP Server Module for Filtering Inbound and Outbound Web Content N/A Inbound migration: Enabling the firewall from the OVHcloud Control Panel.

Outbound migration: Order and configure a firewall with the new provider
Inbound migration: Activating the application firewall

Outbound migration: N/A
Anti-DDoS The anti-DDoS is a set of equipment and means put in place to absorb distributed denial of service attacks. It includes an analysis of traffic, the "aspiration" towards a specialized network, and mitigation, ensured by VAC technology developed by OVHcloud. N/A Inbound migration: The Anti-DDoS is a component of our infrastructure, enabled by default. No action is required.

Outbound migration: Order and configure an anti-DDoS with the new provider
Inbound migration: OVHcloud anti-DDoS protection

Anti-DDoS Technology

Outbound migration: N/A
Load Balancing Load Balancers are network devices that distribute requests across services and datacenters to ensure that there is no overload. N/A Inbound migration: Purchase and activation through the OVHcloud Control Panel.

Outbound migration: Order and set up a load balancer with the new provider
Inbound migration: OVHcloud Load Balancers

Outbound migration: N/A

Architecture listing

All components of an OVHcloud Web product are accessible through the OVHcloud Control Panel. This allows to visualize and manage the front-end web servers, file servers, databases, domain names, email, ... as well as the features that are attached to these components.

Partner services

OVHcloud Partners are listed with the "Cloud Migration" keyword in the dedicated directory.

Cost and fees

No additional billing is planned from OVHcloud for the migration features listed here.

Retention of data after contract termination

The data is retained 45 days after the termination of the service and then deleted permanently.


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