Resolving the most common 1-click module errors

Find out how to diagnose the most common cases of 1-click module creation errors

Last updated 8th October 2021

Objective

Creating a 1-click module in automatic or advanced mode can produce various issues.

This guide explains how to diagnose the most common cases of errors when creating 1-click modules.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend that you contact a specialist service provider and/or discuss the issue with our community on if you face difficulties or doubts. You can find more information in the Go further section of this guide.

Requirements

Instructions

We point out the most common errors here. If you have further difficulties, please consult our Web Hosting FAQ.

"An error has occurred loading the information. (You need at least one free database)"

1freeDB

This message might appear when you try to auto-create a new module. Each 1-click module needs one database to function and the error occurs when the hosting currently has no unused database available. The following solutions might be considered:

Solution 1: change your hosting plan

View our comparison of different hosting plans.

In the OVHcloud Control Panel, click on Web Cloud, then Hosting plans. Select the plan concerned, then click Upgrade in the Plan section.

upgrade_hosting

With the Professional and Performance offers, you can create up to three additional 1-click modules. Performance hosting plans also allow you to enable a CloudDB for free.

Solution 2: delete an unused database

A database deletion is permanent. Its backups would also be deleted. If you are unsure about the changes you need to make, contact your webmaster or one of our partners.

To delete a database in the OVHcloud Control Panel, click on Web Cloud, then Hosting plans, then on the Databases tab. Make sure to delete the correct database via the ... button.

delete_a_database

Solution 3: order new databases

In the OVHcloud Control Panel, click on Web Cloud, then Hosting plans. Switch to the Databases tab and click Actions.

order_a_database

Check our various database offers.

Solution 4: install your module on a database you already use

To install your module on an existing database, you will need to use the advanced mode.

To find your database login details, please check this guide.

"The installation directory is not empty"

folder_not_empty

After creating your module, you receive an email stating that your module’s creation failed for the installation directory is not empty.

This message means that the Root folder of your FTP web hosting space that your domain is linked to contains at least one file or folder.

To link your domain to another directory, click on Modify domain in the Multisite tab, then enter the name of a new Root folder. (An empty directory will be created automatically on your web hosting.)

modify_root_folder

You can also log in to your hosting plan via FTP then delete or move the folder content after backing it up.

"An error has occurred loading the information. (There is not enough space on your hosting (you need at least xxx MB))"

not_enough_space

This message indicates that the storage space of your hosting has too much data. You must delete or move one before you can install a new 1-click module.

In this situation, log in via FTP to your hosting plan, back up locally your data, then delete the files that are not necessary for your website to work properly.

If you have any questions about which data to delete in order to reduce the amount of data on your hosting plan, please contact our user community or OVHcloud partners.
We will not be able to assist you with this.

"Unable to connect to database"

wrong_id_database

After launching your module installation in advanced mode, you receive an email stating that your module cannot connect to the specified database.

First check your database credentials.

Then delete your module via the 1-click modules tab.

delete_a_module

Then try installing a new module.

"You have insufficient rights on this database."

insufficient_rights

Your database can no longer be modified because the amount of data in your database exceeds the limit. This message appears when installing a module in advanced mode.

In this situation, install your module via simple mode or choose another database when installing it in advanced mode. If required, order an additional database service.

If you don't have any other databases and you don't want to order an additional database, import a copy of your database then delete any unnecessary data.

Deleting items in your database may cause your site to shut down.

For any further questions, please contact our user community or OVHcloud partners.
We will not be able to assist you with this.

"Can't connect to database 'xxxxxxxx' at 'xxxxxx-xxx.eu.clouddb.ovh.net'. The error is: Access denied for user 'xxxx'@'xxxxxx' (using password: YES)"

cant_connect

You have launched the installation of a 1-click module in advanced mode on a database located on a CloudDB server. You received this error message by email. This means that the user logged in during the installation does not have sufficient rights to the database, or that the credentials entered are incorrect.

In this situation, first modify the user rights concerned, so that they have Administrator or Read/write rights on the database.

You can also verify your login details by connecting directly to your database server. Then run the module installation again.

"Can't connect to database 'xxxxxxxx' at 'xxxxxxxx.mysql.db'. The error is: Unknown MySQL server host 'xxxxxxxx.mysql.db'"

cant_connect_server

You have launched the installation of a 1-click module in advanced mode on a database located on a CloudDB server. You received this error message by email. This means that the database server name you specified is incorrect.

Click on the Web Cloud section of your OVHcloud Control Panel then on the Databases tab.

Then click on the solution concerned: The name of the server to be used is indicated under Host name in the SQL section of Login information.

Your domain name is not offered when you create the module

domainenotproposed

Click on the Multisite tab and perform the following checks:

Scenario What to do
The domain or subdomain linked to the website you want to create does not appear in the Multisite section. Add your domain by following this guide.
The domain name has been deleted from the Multisite without any action on your side. If your domain or its DNS zone is not managed from your OVHcloud Control Panel, follow this guide to add your domain name to the Multisite.

Your module appears under a web address such as "xxxxx.cluster0xx.hosting.ovh.net"

url-cluster

Back up the actual 1-click module and its Database, if necessary. Then, delete your module, then its database and create a new module on the correct Domain name.

Your old website is still displayed

This can have several causes:

  • You have recently changed your DNS zone or DNS servers, or you have transferred your domain name. Wait until these operations are completed (48 hours for changes on your DNS servers). Restart your devices regularly (PC, smartphone, internet connection, etc.) and refresh your web browser’s cache.

  • Your domain name is still linked to your old hosting plan. In this case, edit your DNS Zone or DNS servers, or contact your old hosting provider to do so.

Go further

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please check our support offers.

Join our community of users on https://community.ovh.com/en/.


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