Restoring deleted items from your email account

Find out how to restore deleted items from your email account via webmail (OWA)

Last updated 8th February 2022


You have mistakenly deleted one or more items (email, contact, calendar appointment) and emptied your "trash". You can still restore these items up to 14 days after they have been deleted via OWA (Outlook Web Application).

This guide explains how to restore deleted items from your email account via webmail (OWA)




Deleted item retention (deleted from "Trash" / "Deleted Items" folders) is available for 14 days for the following items:

  • Email
  • Contact
  • Calendar
  • Tasks

Deleted items can be recovered from webmail (OWA) and the Outlook email software.

Some deletions are not recoverable from retention, particularly if there is a sync failure between a device (email client, smartphone) and the Exchange server. In this case, items might be permanently deleted instead of being moved into the recovery space for deleted items.

How to restore deleted items

Log in to your email account via webmail (OWA):

For a Private Exchange service, the link to log in to webmail can be found under Connection in the General information tab of your platform.

Once connected, click Deleted Items in the left column, and then click Recover deleted items at the top of the middle column.


An additional window appears. If your web browser blocks popup windows by default, change the setting to allow popups on this page.

You can select multiple items by holding down the Ctrl (or Command) key on your keyboard and then clicking on the desired items.


Then confirm your selection by clicking on Recover.

You can select different types of items and perform the restore. Each item type will then be restored to the appropriate section.

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