Podział odpowiedzialności - Hosted Private Cloud powered by Nutanix (EN)
Shared responsibility between OVHcloud and the customer for the use of the Hosted Private Cloud powered by Nutanix product
Last updated 11th April 2022
Objective
The RACI below details shared responsibilities between OVHcloud and the customer for the Hosted Private Cloud service powered by Nutanix. This model is designed to help the customer make the best use of the Hosted Private Cloud powered by Nutanix service.
Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process
1. Before subscription
1.1. Specify service as needed
Activity
Customer
OVHcloud
Choose the location of your dedicated servers
RA
I
Choose Nutanix licence pack as needed
RA
I
Sizing dedicated servers according to needs
RA
I
Choose dedicated server configuration options as needed
RA
I
2. Service availability
2.1. Install service
Activity
Customer
OVHcloud
Produce, route, deliver and maintain physical machines and hosting buildings
CI
RA
Install and configure the functional building blocks internal to the dedicated server that are necessary for maintaining operational conditions and security conditions (firmware, BIOS, BMC, IPMI, etc.).
RA
Purchase and own the licenses and rights of use for the OS used
I
RA
Deploy initial network configuration to devices
I
RA
Install the Nutanix cluster
I
RA
3. Service usage
3.1. Operations
3.1.1. Daily operations
Activity
Customer
OVHcloud
Ensure network accessibility of the Dedicated Server
RA
Manage the applications installed on the Dedicated Server
RA
Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Server
RA
I
Add/remove options/hardware on the Dedicated Server
I
RA
Configure the Nutanix software
RA
3.1.2. Access management
Activity
Customer
OVHcloud
Manage access and security policy for Service users
RA
Managing physical and logical access to infrastructures for OVHcloud teams
I
RA
Manage access to the manager
RA
I
3.1.3. Monitoring
Activity
Customer
OVHcloud
Monitor the proper functioning of physical devices (utilities) supporting the Dedicated Server
I
RA
Monitor physical resource performance
RA
R
Process and clear alarms from managed devices on the Dedicated Server
I
RA
Keep logs of the information system hosted on the Dedicated Server
RA
Keep logs of the Control Plane that monitors the Dedicated Server
RA
Monitor the performance of the services installed on the Dedicated Server.
RA
3.1.4. Storage
Activity
Customer
OVHcloud
Create, modify, control, restore, delete backup jobs
RA
Managing content hosted on infrastructures
RA
Ensuring data continuity and sustainability
RA
Carry out maintenance on the storage and backup devices provided by OVHcloud
RA
3.1.5. Connectivity
Activity
Customer
OVHcloud
Ensure the functioning of automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server)
I
RA
Manage IP addressing plan
RA
I
3.1.6. Management
Activity
Customer
OVHcloud
Ensure the security of management infrastructures (API, control plane)
I
RA
Ensure the security of Nutanix software, software and Middleware installed on Dedicated Servers
RA
Managing the security of data stored by the Customer on Dedicated Servers
RA
Managing the physical security of equipment and infrastructures hosted at OVHcloud
I
RA
3.1.7. Business continuity
Activity
Customer
OVHcloud
Manage automatic management systems for the infrastructure provided
I
RA
Maintain a business continuity and disaster recovery plan for the hosted IS
RA
3.2. Event management
3.2.1. Incidents
Activity
Customer
OVHcloud
Replace the defective hardware elements of the Dedicated Server
I
RA
Open tickets for incidents related to a hardware malfunction on the Dedicated Server
RA
I
Open Nutanix software incident tickets
RA
I
Handle hardware and network incidents (tickets and telephone contacts)
AI
RA
Handle Nutanix software incidents (tickets and phone contacts)
AI
RA
Process other incidents
RA
Restore machine backups
RA
3.2.2. Changes
Activity
Customer
OVHcloud
Deploy patches, update and configure Nutanix
RA
Schedule changes requested by customer
RA
RI
4. Reversibility
4.1. Reversibility model
Activity
Customer
OVHcloud
Schedule reversibility operations
RA
Choose fallback infrastructures
RA
4.2. Data recovery
Activity
Customer
OVHcloud
Manage reversibility operations
RA
Migrate/transfer data
RA
5. End of service
5.1. Destroying configurations
Activity
Customer
OVHcloud
Terminate service contract
RA
I
Uncommission client-related configurations
RA
5.2. Data destruction
Activity
Customer
OVHcloud
Securely destroy data on storage media
RA
Destroy storage media that have reached their end of life or on which the secure destruction process generates errors
RA
Provide a certificate of destruction (upon request)
I
RA
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