Last updated 5th May 2020
An MX record is used to point a domain name to an email server. It enables servers sending emails to your email addresses to know where they must transfer them to. Your service provider is likely to have several email servers. Because of this, you will need to create several MX records.
Find out how to add a MX record to your OVHcloud domain name’s configuration.
- You must have permission to manage the domain name from your OVHcloud Control Panel.
- You must be logged in to your OVHcloud Control Panel.
- The domain name must use the OVHcloud configuration (i.e. the OVHcloud DNS servers).
If your domain name does not use the OVHcloud DNS servers, you will need to modify the MX records using the interface given by the provider that manages your domain name configuration.
If your domain name is registered with OVHcloud, you can check if it is using the OVHcloud configuration in your Control Panel. Select the domain, and go to the
Step 1: Understand the basic purpose of MX records
An MX record links your domain name to your email service provider’s servers (e.g. OVHcloud servers). When you are sent an email, the server sending the email will use the MX record to find out which server it should deliver to.
You can add multiple MX records to a single domain name, so you will need to define a priority for each record. By doing so, the servers sending emails to your email address will know which server they should deliver them to, by priority. However, please note that when you add multiple MX records, the servers they point to must belong to the same service provider.
Generally speaking, changing MX records is a tricky task. If you make any mistakes configuring MX records, your email addresses may be unable to receive new emails as a result. For this reason, we strongly advise that you take great care when carrying out these configuration changes.
Step 2: Familiarise yourself with the OVHcloud MX configuration
In the table below, we have listed the OVHcloud MX configuration to use for our MX Plan solutions (both as a standalone solution, or included as part of our OVHcloud Web Hosting plans, Email Pro and Exchange solutions. Our email servers also have anti-spam and anti-virus protection.
You will now need to add these MX records to your domain name’s DNS zone configuration. The next step will help you do so, in your domain name’s OVHcloud DNS zone.
Step 3: Modify an OVHcloud MX record’s configuration
To modify the MX records in your domain’s OVHcloud configuration, log in to your OVHcloud Control Panel. Select
Domains in the services menu on the left-hand side, click on the domain, then go to the
DNS Zone tab.
This table displays your domain’s OVHcloud configuration. Each row corresponds to a DNS record. To start with, please check if the MX records already exist in your domain name’s OVHcloud DNS zone configuration. You can do this using the search filter.
If there are already MX records and you would like to replace them, click the cogwheel icon on the right-hand side of each table row, then click
Delete record. Please ensure, however, that you don’t delete all MX records before you add the new ones.
To add a record, click
Add record, then select
MX. Fill in the information required, depending on the email solution you have ordered:
If you have an OVHcloud email solution: Please refer to the information provided in Step 2: Familiarise yourself with the OVHcloud MX configuration.
If you are using an email solution from another service provider: Please refer to the information given by your service provider.
Once you have entered the information, finalise the steps, then click
The change can take 4-24 hours to fully propagate.
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