Creating an email address

Find out how to create an email address with an OVHcloud Web Hosting plan

Last updated 5th May 2020

Objective

You can use an email address in your MX Plan solution to send and receive emails through your preferred device.

Find out how to create an email address with an OVHcloud Web Hosting plan.

Requirements

  • an MX Plan solution, available via a Web Hosting plan, or the MX Plan solution, ordered separately
  • the ability to create email addresses as part of your solution
  • access to the OVHcloud Control Panel

Instructions

Depending on when your service was activated or if it was recently migrated, you will have either the legacy version or the new version of the MX Plan solution. Before you proceed any further, you will need to establish which version you are using.

To do this, log in to the OVHcloud Control Panel, and go to the Web Cloud section. Click Emails in the service bar on the left-hand side, and then choose the name of the MX Plan service concerned. Then you can proceed in accordance with the version you are using.

MX Plan legacy version MX Plan new version
email
Find the solution in the "Subscription" box
email
Locate the Server model in the "Summary" box
Go to MX Plan legacy version Go to MX Plan new version

MX Plan new version

Step 1: Log in to your email service’s management interface.

Since you are using the new version of the MX Plan solution, your display should look like this. If not, please ensure that you are following the right set of instructions by referring to the information above.

email

Step 2: Create your email addresses.

To set up a new email address, go to the Email accounts tab. The window that opens will display the email accounts that are already available, as well as those you can still create. Next, click the Add an account button.

email

In the pop-up window, enter the following information:

Information Description
Email account A temporary name is already auto-filled in the text box. You can delete it and enter the name you want your email address to include (e.g. firstname.surname). The domain name for the email address is already pre-selected in the list.
First name Enter a first name.
Name Enter a surname.
Display name Enter the name you want to be displayed as a sender when you send emails from this address.
Password Type in a password, and confirm it. For security reasons, we recommend not using the same password twice, choosing one that does not contain any personal information (e.g. your surname, first name, and date of birth) and we also recommend renewing it regularly.

Once you have filled in all of the required fields, click Next.

email

Next, check that all the information displayed in the summary is correct. If it is, click Confirm. The account you have just added will now appear in the table. You will need to wait a few minutes for the account to become available.

Repeat this step as necessary according to the number of accounts you have.

email

Step 3: Use your email addresses.

Once you have created your email addresses, you can start using them straight away. There are two ways you can do this.

1. Use Outlook Web Access (OWA) webmail.

Go to the Webmail login page, then enter your email address and password. Then click the Login button.

When you first log in to the webmail interface, you are prompted to set the interface language and your time zone. Your inbox will then appear. To find out how to use your email address via the OWA webmail interface, please refer to our Outlook Web App user guide.

email

2. Use a device of your choice.

You will need to configure your email address on the device you want to use (e.g. a smartphone or tablet). To do this, you can use our configuration guides:

Windows Outlook Apple Android Other
Windows 10 Outlook 2016 MacOS Mail (latest version) Android (latest version) Gmail

If you just need the information required to configure your email address, the settings to use are listed below:

  • For IMAP configuration (recommended)
Server type Server name Port (with SSL) Port (without SSL)
Incoming imap.mail.ovh.ca 993 143
Outgoing smtp.mail.ovh.ca 465 587
  • For POP configuration
Server type Server name Port (with SSL) Port (without SSL)
Incoming pop.mail.ovh.ca 995 110
Outgoing smtp.mail.ovh.ca 465 587

If you have any problems configuring your email address on your device, we recommend using our configuration guides or getting in touch with the publishers of the application you are using, because you may need to make a change that is specific to the application.

MX Plan legacy version

Step 1: Log in to your email service’s management interface.

If you are using the legacy version of the MX Plan solution, your display should look like this. If not, please ensure that you are following the right set of instructions by referring to the information above.

email

Step 2: Create your email addresses.

To create a new email address, go to the Emails tab. The table shown contains all the email addresses created as part of your MX Plan package. Then click the Create Email Address button.

email

In the pop-up window, enter the following information:

Information Description
User name Enter the name for your email address (firstname.lastname, for example). The domain name concerned is already entered by default.
Account description Enter a short description that will distinguish this account from any other accounts added in the OVHcloud Control Panel.
Account size Select the size of account you want. This size refers to the space available to your account for storing messages.
Password Type in a password, and confirm it. For security reasons, we recommend not using the same password twice, choosing one that does not contain any personal information (e.g. your surname, first name, and date of birth) and we also recommend renewing it regularly.

Once you have filled in all of the required fields, click Next.

email

Check that all the information displayed in the summary is correct. If it is, click on Next again. Finally, click Confirm to launch the creation of the email address. You will need to wait a few minutes for it to become available.

Repeat this step as necessary, according to the number of accounts you have.

Step 3: Use your email addresses.

Once you have created your email addresses, you can start using them straight away. There are two ways you can do this.

1. Use Roundcube webmail.

Go to the Webmail login page, then enter your email address and password. Then click the Login button.

Your inbox will then appear.

email

2. Use a device of your choice.

You will need to configure your email address on the device you want to use (e.g. a smartphone or tablet). To do this, you can refer to our configuration guides:

Windows Outlook Apple Android Other
Windows 10 Outlook 2016 MacOS Mail (latest version) Android (latest version) [Gmail]../gmail-configuration/)

If you just need the information required to configure your email address, the settings to use are listed below:

  • For IMAP configuration (recommended)
Server type Server name Port (with SSL) Port (without SSL)
Incoming imap.mail.ovh.ca 993 143
Outgoing smtp.mail.ovh.ca 465 587
  • For POP configuration
Server type Server name Port (with SSL) Port (without SSL)
Incoming pop.mail.ovh.ca 995 110
Outgoing smtp.mail.ovh.ca 465 587

If you have any problems configuring your email address on your device, we recommend using our configuration guides or getting in touch with the publishers of the application you are using, because you may need to make a change that is specific to the application.

Go further

Join our community of users on https://community.ovh.com/en/.


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