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Resolving the most common 1-click module errors

Find out how to diagnose the most common cases of 1-click module creation errors

Last updated 24th June 2021


Creating a 1-click module in automatic or advanced mode can produce various issues.

This guide explains how to diagnose the most common cases of errors when creating 1-click modules.

OVHcloud is providing you with services for which you are responsible, with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. Nevertheless, we recommend that you contact a specialist service provider and/or discuss the issue with our community on if you have difficulties or doubts. You can find more information in the Go further section of this guide.



We point out the most common errors here. If you have further difficulties, please consult our Web Hosting FAQ.

“An error has occurred loading the information. (You need at least one free database)“


This message might appear when you try to auto-create a new module. Each 1-click module needs one database to function and the error occurs when the hosting plan currently has no unused database available. The following solutions might be considered:

Solution 1: change your hosting plan

View our comparison of different hosting plans.

In the OVHcloud Control Panel, click on Web Cloud, then Hosting plans. Select the plan concerned, then click Upgrade in the Plan section.


With the Professional and Performance offers, you can create up to three additional 1-click modules. Performance hosting plans also allow you to enable a private SQL server for free.

Solution 2: delete an unused database

A database deletion is permanent. Its backups would also be deleted. If you are unsure about the changes you need to make, contact your webmaster or one of our partners.

To delete a database in the OVHcloud Control Panel, click on Web Cloud, then Hosting plans, then on the Databases tab. Make sure to delete the correct database via the ... button.


Solution 3: order new databases

In the OVHcloud Control Panel, click on Web Cloud, then Hosting plans. Switch to the Databases tab and click Actions.


Check our various database offers.

Solution 4: install your module on a database you already use

To install your module on an existing database, you will need to use the advanced mode.

To find your database login details, please read our FAQ.

“The installation directory is not empty“


After creating your module, you receive an email stating that your module’s creation failed for the installation directory is not empty.

This message means that the Root folder of your FTP web hosting space that your domain is linked to contains at least one file or folder.

To link your domain to another directory, click on Modify domain in the Multisite tab, then enter the name of a new Root folder. (An empty directory will be created automatically on your web hosting.)


You can also log in to your hosting plan via FTP, then delete or move the folder content after backing it up.

“Unable to connect to database“


After launching your module installation in advanced mode, you receive an e-mail stating that your module cannot connect to the specified database.

First check your database credentials. To find them, please read our FAQ.

Then delete your module via the 1-click modules tab.


Then install a new module.

Your domain name is not offered when you create the module


Click on the Multisite tab and perform the following checks:

Scenario What to do
The domain or subdomain linked to the website you want to create does not appear in the Multisite section. Add your domain by following this guide.
The domain name has been deleted from the Multisite without any action on your side. If your domain or its DNS zone is not managed from your OVHcloud Control Panel, follow this guide to add your domain name to the Multisite.

Your module appears under a web address such as “”


Back up the actual 1-click module and its Database, if necessary. Then, delete your module, then its database and create a new module on the correct Domain name.

Your old website is still displayed

This can have several causes:

  • You have recently changed your DNS zone or DNS servers, or you have transferred your domain name. Wait until these operations are completed (48 hours for changes on your DNS servers). Restart your devices regularly (PC, smartphone, internet connection, etc.) and refresh your web browser’s cache.

  • Your domain name is still linked to your old hosting plan. In this case, edit your DNS Zone or DNS servers, or contact your old hosting provider to do so.

Go further

For specialised services (SEO, development, etc.), contact OVHcloud partners.

If you would like assistance using and configuring your OVHcloud solutions, please check our support offers.

Join our community of users on

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