Transferring a domain name to OVHcloud

Find out how to transfer a generic domain name to OVHcloud

Last updated 20th April 2021

Objective

By transferring your domain name, you will change your domain name registrar. You can transfer your domain name to OVHcloud by creating an order; the process will usually take between 1 and 10 days.

This guide explains how to transfer a generic domain name to OVHcloud.

Requirements

  • a domain name registered with another registrar
  • the domain name is more than 60 days old
  • the domain name has not been transferred or changed owners within the last 60 days
  • the domain name status is "OK" or "Transferable"
  • the domain name is not expired and has an expiry date that allows to finish the transfer process in time - recommended are more than 60 days
  • the domain name is unlocked, with a transfer code received or the ability to receive one
  • the authority to request a transfer for the domain name
  • the domain name owner and/or its administrators must be informed of the transfer request.

Instructions

The transfer procedure has several steps. These steps will involve various entities being contacted, including your current domain name registrar, OVHcloud, and other parties. The table below provides a breakdown of who is contacted, and how long each step will take to complete.

Steps Description Who is involved? Where? Time taken
1 Checking the information associated with the domain The domain administrator With the current registrar Depends on your actions
2 Unlocking the domain and retrieving the transfer code The domain administrator, with the owner's permission With the current registrar Depends on your actions
3 Requesting the domain name transfer Whoever has the transfer code and the owner's permission With the new registrar Depends on your actions
4 The first transfer validation step The domain name holder and the admin inform the new domain name registrar Via email Five days maximum
5 The second transfer validation step The current registrar Via a request from the organisation managing the domain name extension Five days maximum

The exact procedure for domain transfer may vary, especially in case of some country- code TLDs (ccTLD, such as .pl, .lu, .hk, .ro, .be, .lt, .dk, .at, .fi, etc.) and a few special purpose TLDs (.am, .fm, etc.). Depending on your domain name extension, you may have additional requirements. We recommend to first check against the information displayed in the section of the extension concerned, on our website: https://www.ovh.com/world/domains/prices/.

Step 1: Check the information associated with the domain

To start with, it is important to ensure that the information associated with the domain name is up-to-date. Since the implementation of GDPR, the data visible in WHOIS has become very limited. We recommend checking the information associated with your domain name via your current domain name registrar.

  • If the information is correct: go to the next step of this guide.

  • If the information is incorrect, or not visible: contact your domain name registrar to check and/or modify it.

If you do not know which registrar is responsible for your domain name, the "Registrar" lines retrieved as part of the WHOIS search result can help you identify it.

Step 2: Unlock your domain and retrieve the transfer code

Once you have checked this information, you will need to unlock your domain name. You can only do this via your current domain name registrar. Please contact them to find out more about their procedure.

Once you have unlocked your domain name, your domain name registrar must provide the AUTH/INFO code for it. This code is sometimes referred to using different names, such as: transfer key, domain password, AUTH-CODE or EPP-Code.

Please note that OVHcloud is not your current domain name registrar. We are therefore unable to unlock your domain or provide the AUTH/INFO code.

Once you have unlocked your domain name, you will have 7 days to begin transferring it to OVHcloud. After this 7-day period, your domain will be locked automatically if you do not submit a request to change your domain name registrar.

Step 3: Request a domain name transfer to OVHcloud

Now that your domain name is unlocked and you have your AUTH/INFO, you can request for your domain name to be transferred to OVHcloud. Simply order a domain name transfer on our website. Enter your domain name, and follow the order process.

domain

When you are asked to provide your transfer code, enter it into the field. If you do not have the transfer code yet, you can tick a box labelled Enter the authentication code later in the OVHcloud Control Panel. However, we advise to have the code ready before you continue. Keep in mind that transfer will not start until a valid code is provided.

domain

Domains can also be ordered in addition to a Web Hosting plan. Our guide on Migrating your website and emails to OVHcloud provides useful information for an optimised approach.

Throughout the order process, we advise taking special care with regard to the following points:

  • Data on the domain name holder. Especially since GDPR legislation is in effect, please ensure that all information on the domain name owner matches the information stored by your current domain name registrar. Doing this will ensure that you will not be suspected of domain name theft.

  • Entering the DNS servers for your domain name. If you are currently using your domain name to keep a website or email service online, you will need to specify their DNS servers in order to avoid any service interruptions.

Managing owner and DNS servers details

  • Clicking on Change the configuration in this step allows you to enter the names of the DNS servers the domain name is currently using. This way, the domain name will be already associated with those DNS servers in the OVHcloud configuration.

  • If you proceed without doing this, the domain name will provided with a new DNS zone on OVHcloud DNS servers. A manual modification of the DNS zone might then become necessary.

  • In some cases, the transfer process may require additional information regarding the domain name owner. To add this information, click on the option Manage contacts/owner.

domain

Once finished, you will receive a purchase order. The transfer process will only start after your payment was received. Afterward, you can track the transfer progress via the OVHcloud Control Panel: Switch to Web Cloud and go to the Domain names section on the left-hand side. Then select Ongoing operations.

Step 4: Complete the first transfer validation step

Now that you have launched the transfer procedure, it will need to go through two validation steps. The first step can be completed as soon as the transfer starts but may take a maximum of five days.

Who receives these validation requests? Where is the validation request sent to?
The domain name owner To the owner's email address, stored in the WHOIS data (if it is visible). Otherwise, it is sent to the domain name owner's email address that was entered during the order process.
The administrator, provided in the order process at OVHcloud. To the email address listed under the administrator’s profile at OVHcloud

The two parties provide their validation through an OVHcloud interface. A link to the interface is provided in the emails sent.

domain

There are several possible outcomes at this stage, depending on the actions taken by the domain name owner and the administrator.

Action Outcome
Both the domain name owner and the admin validate the transfer request. The transfer progresses to the second validation stage within 24 hours.
Only one validation response is received (from either contact). The other contact does not provide a response. The transfer progresses to the second validation stage after a five-day period.
Neither of the contacts respond to the validation requests. The transfer progresses to the second validation stage after a five-day period.
A refusal is received (from either contact). The transfer process is cancelled as soon as either one of the contacts refuses the transfer.

If a transfer is cancelled, please ensure that all the parties involved are in agreement about it before trying again. If emails were not received, verify that all email addresses are up-to-date.

The transfer process can be restarted at a later stage from the OVHcloud Control Panel. Switch to Web Cloud and go to the Domain names section on the left-hand side. Then select Ongoing operations.

Step 5: The second transfer validation step

Once the second step has been initiated, the current domain name registrar (which is not OVHcloud yet) will receive a validation request. There are several possible outcomes to this stage, depending on the actions taken.

Action Outcome
Validation response is received from the current registrar. The transfer is completed within 24 hours.
No response received is from the current registrar. The transfer is completed after a five-day period.
A refusal is received from the current registrar. The transfer process is cancelled as soon as the refusal is received.

If a refusal response is sent by the current registrar, please contact them to find out why the transfer is being prevented.

The transfer process can be restarted from the OVHcloud Control Panel: Switch to Web Cloud and go to the Domain names section on the left-hand side. Then select Ongoing operations.

Step 6: Manage your domain at OVHcloud

Once the transfer procedure is complete, you can manage your domain from the OVHcloud Control Panel.

To do this, go to Web Cloud click Domains in the services bar on the left-hand side, then click on the domain name concerned.

Go further

Migrating your website and emails to OVHcloud

Editing an OVHcloud DNS zone

Editing the DNS servers for an OVHcloud domain name

Join our community of users on https://community.ovh.com/en/.


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