Managing SSL certificates on a Web Hosting plan

Find out how to configure your SSL certificate on an OVHcloud Web Hosting plan

Last updated 4th March 2021

Objective

You can manage an SSL certificate on your Web Hosting plan. You can either order a certificate through OVHcloud, or you can order one elsewhere and import it on to your Web Hosting plan. Once you have set it up, it will provide one or more of your websites with a secure SSL connection, enabling the websites to work in HTTPS.

Find out how to manage an SSL certificate on an OVHcloud Web Hosting plan.

Requirements

Instructions

The guide sections below describe the options available when managing an SSL certificate on your OVHcloud Web Hosting plan. Follow the instructions according to the actions you need to carry out.

Enabling SSL on a multisite

Depending on which SSL certificate you would like to order, you can activate a secure SSL connection on one or more of your multisites. To do this, log in to the OVHcloud Control Panel and switch to Web Cloud. Click Hosting Plans in the services bar on the left-hand side and select the plan concerned. Click on the Multisite tab.

The table displayed will contain all of the domain names that have been added to your Web Hosting plan. In the "SSL" column, you will see the activation status for secure SSL connections on your multisites.

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There are three status types that may appear:

Status Description
Enabled An SSL certificate has already been activated for this multisite. However, if your website is not available via HTTPS, please refer to the instructions listed in our guide on Activating HTTPS on your website with an SSL certificate.
To generate An SSL certificate has been activated for this website, but it is still not technically active. To activate the SSL certificate properly, you will need to regenerate the certificate, in order to include the new domain names.
Disabled An SSL certificate has not been activated for this multisite. To activate it, follow the steps listed below.

To activate SSL on a multisite, click on ... icon to the right of the multisite concerned, then Modify domain. In the window that pops up, tick the SSL box. You can also tick the option to modify the www subdomain at once if you modify its proper domain name. Then follow the steps until you confirm the change.

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Once you have submitted the activation request, the SSL secure connection status for the mutisite concerned should refresh in a few seconds, with the status changed to "To generate". Repeat this action as necessary if you would like to activate SSL for other multisites.

You can have two situations in this state:

Enabling SSL on your Web Hosting plan

With an OVHcloud Web Hosting plan, you can choose from a range of SSL certificate solutions:

To start activating your certificate, log in to the OVHcloud Control Panel and switch to Web Cloud. Click Hosting Plans in the services bar on the left-hand side and select the plan concerned. Click on the General information tab. Beneath "SSL certificate", the word "No" should be visible, showing that no SSL certificates have been set up on your Web Hosting plan.

Before you configure this, make sure that the previous step of Activating an SSL certificate on a multisite was done correctly - at least one domain must have the SSL option Enabled or in the status To generate to successfully activate the Let's Encrypt SSL certificate.
This information does not apply if you select Paid certificate or Import your own certificate.

Click on ... next to "SSL certificate", then Order an SSL certificate.

If the word "Yes" is visible, an SSL certificate has already been set up on the Web Hosting plan. As a result, you will not be able to order another certificate while the existing one is active.

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In the window that appears, select the SSL certificate you would like to order. Depending on the Web Hosting plan you have ordered and its configuration, it may be the case that none of the solutions listed below are available. Once you have selected an option, click on the Next button.

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Depending on which solution you have selected, there may be additional steps.

  • If you have selected a free SSL certificate: You will not need to take any further actions, unless there is a technical element stopping the SSL certificate from being activated (a message will then appear in the OVHcloud Control Panel listing the elements you need to check) or a domain name validation for SSL certificate delivery. In this case, you would be notified in advance, and should follow the instructions sent to you.

  • If you have selected a paid SSL certificate: You will need to complete the order process in order to receive a certificate. Special validation may be required for certain SSL certificate types. You may receive one or more emails regarding this validation. If this is the case, please read the information included in these emails and follow any instructions provided in order to complete the setup.

  • If you have chosen to import an SSL certificate: You will need to enter the certificate details into the boxes that appear. Please refer to the information sent by the service provider you ordered the certificate from.

Certificate setup may take between several minutes and several days, depending on the type of certificate you have chosen. To check if the SSL certificate has been set up on your Web Hosting plan, go to the General information tab in the OVHcloud Control Panel. The word "Yes" should then appear below "SSL certificate".

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Regenerating SSL certificates on a Web Hosting plan

This operation only applies to certificates that can activate a secure SSL connection for several multisites.

Once you have activated a secure SSL connection across one or more of your multisites, the status will then change to To generate. This generation is essential for adding the domain names concerned to the SSL certificate on your Web Hosting plan.

To do this, log in to the OVHcloud Control Panel and switch to Web Cloud. Click Hosting Plans in the services bar on the left-hand side and select the plan concerned. Click on the General information tab. Then click on ... next to "SSL certificate", then Regenerate SSL certificate.

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Read the information listed in the window that appears, then click Confirm. Then wait for your SSL certificate to be regenerated. This may take several hours.

Please note that Let's Encrypt, the authority that delivers the SSL certificate offered free with your Web Hosting plan, has a limit of five regenerations per week. As a result, we advise taking care with regenerations over a short-term period, so you can avoid being temporarily blocked.

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Deleting SSL certificates on a Web Hosting plan

You can also delete an SSL certificate that has been set up on your Web Hosting plan. Before you start making any changes, we strongly advise ensuring that the certificate deletion will not render your websites inaccessible. Please keep in mind that your web users will see a security error when they try to access a website that works in HTTPS, but does not have a secure SSL connection.

Since this verification involves checking your website settings, we recommend contacting a specialist service provider if you experience any difficulties in this regard. We will not be able to assist you with this ourselves.

Once you are ready to delete the SSL certificate, log in to the OVHcloud Control Panel and switch to Web Cloud. Click Hosting Plans in the services bar on the left-hand side and select the plan concerned. Click on the General information tab. Then click on ... next to "SSL certificate", then Delete SSL.

On the page that appears, confirm the deletion. The deletion will take effect within a few hours.

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Go further

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