Configuring an Exchange account on iPhone and iPad

Find out how to configure an Exchange account on iPhone and iPad, via the Mail app

Last updated 21st May 2021

Objective

You can configure Exchange accounts on email clients, if they are compatible. By doing so, you can use your email address through your preferred email application.

This guide explains how to configure your Exchange account on iPhone and iPad, via the Mail app.

OVHcloud provides services which you are responsible for with regard to their configuration and management. You are therefore responsible for ensuring they function correctly.

This guide is designed to assist you in common tasks as much as possible. If you encounter any difficulties performing these actions, please contact a specialised service provider and/or discuss the issue with our community on https://community.ovh.com/en/. OVHcloud cannot provide you with technical support in this regard.

Requirements

  • an OVHcloud Exchange account
  • the Mail app installed on your iOS device
  • login credentials for the email account to be configured

Instructions

Adding an account

In our example, we use as the hostname: ex?.mail.ovh.net. You will need to replace the "?" with the actual number indicating the appropriate server for your Email Pro service.

You can find this information in the OVHcloud Control Panel, in the Web Cloud section, if you select Microsoft in the left-hand column. Click on Exchange and then on your service. The server name is displayed in the Connection box in the General Information tab.

On your device’s home screen, go to Settings (cogwheel icon). There are several ways you can add an account, depending on your iOS version:

  • For iOS 7, 8, 9 and 10: Go to Mail, Contacts, Calendar, then Add account. Choose Other, then Add Mail Account. Then proceed to step 5 of the table below.

  • For iOS 11: Go to Accounts and passwords, then Add account. Choose Other, then Add Mail Account. Then proceed to step 5 of the table below.

  • For current versions: follow the instructions in the table below.

iPhone 1. In Settings, go to Mail.

2. Tap Accounts.

3. Tap Add Account.

4. Choose Microsoft Exchange.
5. Enter your email address and email account description, tap Next.

6. Select Configure Manually.

Exchange
Exchange 7. Enter:
- the server ex?.mail.ovh.net (replace the ? by your Exchange server number)
-your full email address as username
- your account password
8. Please ensure that you leave Mail activated, so that the application can use this account. Other applications (e.g. Calendars and Notes) can use some of Exchange’s collaborative features.

9. Tap Save to finish adding your Exchange account.
Exchange

To check that the account has been correctly configured, you can send a test email.

Using your email address

Once you have configured your email address, you can start using it! You can now send and receive emails.

OVHcloud also offers a web application that includes Exchange collaborative features, accessible via https://www.ovh.com/world/mail/. You can log in using your email credentials.

If you experience any difficulties receiving or sending emails, please read our FAQ about OVHcloud email services.

Go further

Configuring a Web Hosting email address on iPhone and iPad

Email FAQ

Join our community of users on https://community.ovh.com/en/.


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