Responsibility sharing - Hosted Private Cloud powered by Nutanix

Shared responsibility between OVHcloud and the customer for the use of the Hosted Private Cloud powered by Nutanix product

Last updated 07th April 2022

Objective

The RACI below details shared responsibilities between OVHcloud and the customer for the Hosted Private Cloud service powered by Nutanix. This model is designed to help the customer make the best use of the Hosted Private Cloud powered by Nutanix service.

Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity Customer OVHcloud
Choose the location of your dedicated servers RA I
Choose Nutanix licence pack as needed RA I
Sizing dedicated servers according to needs RA I
Choose dedicated server configuration options as needed RA I

2. Service availability

2.1. Install service

Activity Customer OVHcloud
Produce, route, deliver and maintain physical machines and hosting buildings CI RA
Install and configure the functional building blocks internal to the dedicated server that are necessary for maintaining operational conditions and security conditions (firmware, BIOS, BMC, IPMI, etc.). RA
Purchase and own the licenses and rights of use for the OS used I RA
Deploy initial network configuration to devices I RA
Install the Nutanix cluster I RA

3. Service usage

3.1. Operations

3.1.1. Daily operations
Activity Customer OVHcloud
Ensure network accessibility of the Dedicated Server RA
Manage the applications installed on the Dedicated Server RA
Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Server RA I
Add/remove options/hardware on the Dedicated Server I RA
Configure the Nutanix software RA
3.1.2. Access management
Activity Customer OVHcloud
Manage access and security policy for Service users RA
Managing physical and logical access to infrastructures for OVHcloud teams I RA
Manage access to the manager RA I
3.1.3. Monitoring
Activity Customer OVHcloud
Monitor the proper functioning of physical devices (utilities) supporting the Dedicated Server I RA
Monitor physical resource performance RA R
Process and clear alarms from managed devices on the Dedicated Server I RA
Keep logs of the information system hosted on the Dedicated Server RA
Keep logs of the Control Plane that monitors the Dedicated Server RA
Monitor the performance of the services installed on the Dedicated Server. RA
3.1.4. Storage
Activity Customer OVHcloud
Create, modify, control, restore, delete backup jobs RA
Managing content hosted on infrastructures RA
Ensuring data continuity and sustainability RA
Carry out maintenance on the storage and backup devices provided by OVHcloud RA
3.1.5. Connectivity
Activity Customer OVHcloud
Ensure the functioning of automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server) I RA
Manage IP addressing plan RA I
3.1.6. Management
Activity Customer OVHcloud
Ensure the security of management infrastructures (API, control plane) I RA
Ensure the security of Nutanix software, software and Middleware installed on Dedicated Servers RA
Managing the security of data stored by the Customer on Dedicated Servers RA
Managing the physical security of equipment and infrastructures hosted at OVHcloud I RA
3.1.7. Business continuity
Activity Customer OVHcloud
Manage automatic management systems for the infrastructure provided I RA
Maintain a business continuity and disaster recovery plan for the hosted IS RA

3.2. Event management

3.2.1. Incidents
Activity Customer OVHcloud
Replace the defective hardware elements of the Dedicated Server I RA
Open tickets for incidents related to a hardware malfunction on the Dedicated Server RA I
Open Nutanix software incident tickets RA I
Handle hardware and network incidents (tickets and telephone contacts) AI RA
Handle Nutanix software incidents (tickets and phone contacts) AI RA
Process other incidents RA
Restore machine backups RA

3.2.2. Changes

Activity Customer OVHcloud
Deploy patches, update and configure Nutanix RA
Schedule changes requested by customer RA RI

4. Reversibility

4.1. Reversibility model

Activity Customer OVHcloud
Schedule reversibility operations RA
Choose fallback infrastructures RA

4.2. Data recovery

Activity Customer OVHcloud
Manage reversibility operations RA
Migrate/transfer data RA

5. End of service

5.1. Destroying configurations

Activity Customer OVHcloud
Terminate service contract RA I
Uncommission client-related configurations RA

5.2. Data destruction

Activity Customer OVHcloud
Securely destroy data on storage media RA
Destroy storage media that have reached their end of life or on which the secure destruction process generates errors RA
Provide a certificate of destruction (upon request) I RA

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